Customer Support Advisor

5 months ago

Luton, United Kingdom Questar Auto UK Full time

**About us**

Questar Auto UK is a provider of Telematics and other driver performance & operational improvement tools. Our portfolio includes customers from central government, councils, police forces, fire services and NHS organisations. We also supply services to many commercial organisations such as vehicle manufacturers, insurance providers, leasing & rental companies, utilities, passenger transport providers, vehicle importers and fleet owners.

**Purpose of the Job**

To provide first-class customer support to Questar Auto UK customers ensuring regular communication, whilst maintaining a high quality service level, and excellent customer satisfaction.

You will assist our customers with any admin enquiries and technical difficulties when using our products and services. You will be working closely with multiple teams internal and external which will give you the opportunity learn all aspects of the business.

If you have excellent communication skill and if you are tech savvy, we want to hear from you.

**Key Responsibilities**
- Provide exceptional service to all Questar Auto UK customers
- Keep records of customer interactions, process customer accounts and file documents (experience with Zoho CRM is a benefit)
- Assist engineers by commissioning and troubleshooting Questar Auto UK telematics
- Perform fleet health checks or a regular basis or ad-hoc
- Provide accurate, valid and complete information by using the right methods/tools
- Liaise with the scheduling team when raising services calls - providing the required booking information

**Experience, Knowledge & Qualifications Required**
- Experience as a Technical Support Adviser or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Familiarity with CRM systems and practices
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases with ability to stay calm when customers are stressed or upset
- Team player with ability to work on its own
- Attention to detail
- Strong knowledge of Excel
- Process-driven
- Enthusiastic with Can-Do attitude
- Technology savvy is a plus

**We offer**
- Private healthcare
- Quarterly bonus
- Company events

**Job Types**: Full-time, Permanent

Pay: £22,500.00 per year

**Benefits**:

- Company events
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Quarterly bonus

Ability to commute/relocate:

- Luton: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have at least 3 years residency in the UK. This is a requirement for NPPV clearance.

**Experience**:

- customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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