Customer Support Advisor

5 months ago

Luton Airport, United Kingdom easyJet Full time

We are recruiting for French speaking On Holiday Support Advisors to join our On Holiday Support Team.

As an On Holiday Support Advisor, you’ll provide exceptional levels of customer care on in-bound calls, offering solutions and resolving queries to customers in our French and Swiss markets. In the Holidays Operations Centre we go the extra mile to identify our customers’ needs and resolve their complaints, dealing with challenges, assisting in emergency situations, and protecting their welfare. You’ll be empowered to do all of this with support from the On Holiday Support Team Leaders and Duty Managers.

The Holidays Operations Centre (HOC) is based on site at our HQ in Luton. The HOC is at the heart of our customer operations at easyJet holidays, and we are there to support our customers whilst they are on holiday with us. That support might be giving advice or guidance, resolving complaints or issues, or providing assistance for any emergencies or incidents while our customers are in resort.

Our On Holiday Support Advisors work a mixture of day and night shifts, on a roster of 5-on/5-off, 4-on/5-off, and 5-on/4-off

**What you’ll bring to the team**:
First and foremost you'll need to be fluent in French - speaking, reading and writing. This role will be ideal for you if you have experience of working in a fast paced and demanding customer facing environment. You’ll need to be confident dealing with stressful situations, able to work at pace and handle a high volume of calls, be an excellent communicator, and passionate about delivering the highest standards of customer service.

You’ll also need to be able to work shifts, and comfortable with the seasonal nature of your contract.

**What’s in it for you**:
In addition to your generous base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme and a 5% pension contribution. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.

You'll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.

At easyJet holidays, we're committed to supporting our team with development opportunities and a welcoming atmosphere. We create unforgettable experiences for our customers, we strive to do the same for our people. The possibilities are endless with us, where would you like to go?

The role is full-time and based onsite at our easyJet holidays HQ near Luton Airport.

**Application Process**:
The final stage will be joining us in person at the easyJet holidays HQ for our Assessment Centre. During the Assessment Centre you’ll get to meet our team and see the HOC. We’ll observe how you interact with other applicants and work as part of a team to solve problems, how you respond to some example customer queries, and we’ll answer any questions you might have about the role.

**About easyJet holidays**:
Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.

In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone - and to do this we’re building remarkable teams with modern ways of working.

By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry - all to create experiences that customers will remember forever.

Make a difference with your next role. Make it easyJet holidays.

**Requirements of the Role**

LI-MR1 #ejholidays

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