Support Coordinator

2 weeks ago


Chelmsford, United Kingdom CHESS Homeless Full time

**Job Title**:Support Coordinator**

**Responsible to**:Client Support Manager

**Responsible for**:Support Team Members, as allocated by the Client Support Manager.

**Hours**

25 hours a week, worked on a rota basis worked between 8am and 10pm Monday -Sunday as agreed with line manager

**Grade or salary range**

£30,000 - £32,800 **pro rata**, dependant on experience

**Interview Date**

Thursday 6th - Tuesday 11th June 2024

**Responsible for**

Volunteers when working together

**Overall Purpose: To Coordinate Semi Supported Accommodation Services under the guidance of the Support Manager**
- Managing referrals into accommodation, ensuring risk assessments are undertaken and spaces allocated appropriately, minimising risks to individuals and maximising the utilisation of the bed spaces.
- Ensuring the support team is coordinated by providing line management and guidance to staff to ensure personalised support to individuals, and interventions to reduce the chances of evictions and abandonments
- Establishing an effective working relationship with other areas within CHESS ensuring that the organisation acts in a seamless fashion.
- Bridging the gap in the case of staff absences to ensure that support is given where needed.
- To oversee the Wellbeing Activities programme for residents to ensure a varied package is being offered.
- Deputising for the Support Manager when on leave.

Role Responsibilities

**1. Support Services**

To guide the support staff to set clear targets and objectives for their clients, introducing appropriate changes and improvements and maintain quality service by;.
- Ensuring staff are Identifying needs and establishing user requirements and agreeing areas of change
- Supervising staff through 121’s
- Suggesting opportunities to improve the services, inputting into policy and procedure reviews and identifying relevant training opportunities for the team.
- Monitoring the service provided against objectives and quality standards
- Establishing collaborative relationships with appropriate external agencies and other areas within CHESS.
- Maintaining an up-to-date knowledge of Government policies, guidelines and identifying opportunities
- Ensuring complaints and breaches in the rules are investigated and dealt with in accordance with the policies and procedures.
- Working with the Housing Revenues Officer to monitor service user payments and arrears.
- Facilitating internal and external moves.

**2. Health and Safety and Safeguarding**

To provide a safe service for vulnerable adults and staff by:

- Ensuring that pre-entry risk and needs assessments are done and individuals are assessed appropriately through consultation with other staff to ensure suitability for the services provided.
- Ensuring that health and safety is upheld in the teams according to the policies and procedures with any breaches reported to the appropriate person/s.
- Ensuring that staff update risk assessments and needs assessments regularly and any concerns relevant to the team are relayed.
- Ensuring that safeguarding is paramount within the support team and concerns are referred and recorded appropriately.

**3. Managing information**

To provide an efficient service and communications network (both internally and externally) by:

- Ensuring accurate storage and prompt retrieval of information as necessary
- Ensuring the team are logging all interactions with clients, including all CCIAs and alerts.
- Ensuring individuals, teams, colleagues, managers and service users are advised of appropriate information.
- Promoting good verbal and written dialogue with internal and external contacts or users.
- This job description is not exhaustive, and you may be required to perform other tasks as required._

**Person Specification**
- **1. Qualifications**_
- Essential - Full Driving Licence
- Desirable - NVQ level 4 or above
- **2. Behavioural Competencies**_
- Positive and solution driven approach to work. Ability to problem solve and use initiative
- Self-motivated and self-disciplined
- Competent and skilled at relating with people from different backgrounds and positions
- High level of communication, persuasive and negotiating skills
- Flexible willing to adapt when necessary to ensure the service runs smoothly
- Calm and confident in making decisions when under pressure
- Approachable
- Team player
- Committed to learning and development
- An eye for detail as well as the big picture
- Transparent and integrous
- Efficient at prioritising and time management
- **3. Experience**_
- Essential
- Experience of working with homeless individuals and working knowledge of the sector
- Experience in support and client management environments
- Management Skills and Team Leadership
- Competent in use of Microsoft Office products, client management and HR systems
- Mediation skills
- Clear and accurate recording of data and client records
- Desirable
- Previous charity experience and knowledge.
- Competent in using



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