Call Handler
3 weeks ago
RG are currently recruiting maternity cover call handlers for our client based in LS8.
Monday to Friday 8 till 5.
**Key Responsibilities**:
- Manage and respond to a high volume of inbound calls
- Listen carefully to callers' requirements
- Ensure callers' requests are dealt with effectively and efficiently
- Follow on-screen steps throughout the duration of calls
- Stay calm and focussed in dealing with a variety of customer queries
- Adhere to strict procedures and mandatory terminology/scripting
- Always ensure the highest standards of customer care at all times
- Meet Key Performance Indicators (KPI) targets as set out and agreed with your line manager
- Liaise with other departments to provide exemplary delivery
- Share best practice knowledge with colleagues to promote continuous improvement
If you are interested and have relevant experience please give me a call on 07899 953875.
Resourcing Group is acting as an Employment Business in relation to this vacancy.
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