Desktop Support

**Desktop Support Engineer | Brentford | 6 month contract | Inside IR 35 | £140 Per Day**

Experis have partnered with a IT Services Provider looking to recruit a Desktop Support Engineer with strong customer service and troubleshooting skills to resolve all technical issues for a particular client.

The day to day responsibilities will consist of installing, testing, maintaining, rebuilding, and troubleshooting end user devices and work settings and interrelated hardware and software. Escalating issues accordingly and maintaining communication with customers and wider technical teams.

**Key Responsibilities**:

- Managing Incident and Task queues (Servicenow). Troubleshooting and managing relatively simple hardware and work setting issues ensuring incident and tasks recorded are updated along with communicating to the end user.
- Imaging and Deploying Desktops and Laptops for end users.
- Installing Software Requests.
- Supporting accessibility users and setting up specific requirements.
- Ensure users Work Setting are fully functional with proactive checks and/or resolving issue via Incident records.
- Maintaining accurate Stockrooms within Servicenow and regularly auditing to ensure rotation and accuracy of stock.
- Ensure forecast of Stock usage is available and requesting stock replenishment if required.
- Process and Repair Warranty hardware.
- Provision of new starter hardware.
- Process leaver devices.
- Undertake antivirus scanning and removing any items raised by security.
- Recognising and escalating more difficult problems to solve to appropriate support groups.
- Creating and maintaining operational documentation if required.
- Actively participating as a strategic member of the technology team, including participating in team meetings, and providing technical support for managed service clients.
- Providing VIP support.

**Key Experience Required**:

- Experience in Servicenow ITSM for Incident/Request and Asset Management.
- Experience in Microsoft Windows desktop level 1 support.
- Experience providing support as a Desktop Support/Technical Remote Support, providing End User support and Customer Service.
- Experience of working in a medium/large corporate environment.
- Team player and able to provide exemplary results while working on projects independently.
- Exceptional customer service and phone etiquette skills, excellent verbal and written communication skills and good experience with MS Teams.
- Detail oriented and strong problem-solving capabilities with the ability to work on multiple, concurrent tasks and adapt to shifting priorities.
- Take initiative, and response to time-sensitive situations are essential, along with discretion and good sense in dealing with clients.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.