Assistant Administrator

4 weeks ago

Doddington, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

OPAC Administration are recruiting an enthusiastic and motivated Assistant Administrator to support the Community Diabetes service to work in our Doddington Admin Hub.

The role's working hours are 22.5 per week, working 9am to 5pm Monday, Thursday and Friday.

Please do make contact if you would like to discuss the role further.
- Processing & managing all incoming referrals.
- Provide administration support to manage the service waiting lists, caseloads & patient’s pathway.
- Action clinic & appointment changes as required.
- Keeping up to date records on internal & external systems.
- To be the first point of contact for patients.
- Provide the service general administration, project & business administration support.
- Additional & adhoc tasks as required & directed by Senior Administrators, Admin & Clinical Leads.

This is not an exhaustive list of the tasks within the role, but does bullet point the main aspects.

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.

Please refer to the attached job description and person specification for full details of responsibilities
1. Word processing of all forms of correspondence, reports and summaries that are required by the team.
2. Answer all telephone calls within the defined timeframe.
3. To use effective telephone techniques to healthcare professionals, patients and other agencies in a quick and efficient manner.
4. Record information in the chosen software timely and accurately.
5. Manage all calls in a controlled and professional manner.
6. Deal with difficult callers in a calm and professional manner.
7. Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken regarding the Trust Information Governance and Information Security policies.
8. Undertake diary management for clinicians and/or managers, as required.
9. Organise clinics and associated appointments for clinics, using appropriate systems to manage work.
10. Provide operational support to colleagues.
11. Deal with staff and service user requests that may be part of a cash office function as and when required, and in accordance with Trust procedures.
12. Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
13. Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
14. Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
15. Undertake training of new staff as directed by Line Manager and/or other managers.
16. Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary.

Undertake other duties as may be reasonably required commensurate with the grade of the post. Please refer to the attached Job Description and Person Specification for full details of responsibilities.

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