Coffee Project Co-ordinator

**JOB DESCRIPTION & PERSONAL SPECIFICATION**

**COFFEE PROJECT CO-ORDINATOR**

**REPORTS TO: Head of Training, Employment & Social Enterprise**

**OVERALL** **PURPOSE**:

- To develop The Coffee Project into a successful social enterprise, increasing revenue from trade and grant funding to support the charity’s work.
- To provide excellent training and work experience opportunities for DENS clients.
- To take overall responsibility for operating and promoting the Coffee Project on behalf of DENS.
- To keep accurate records and be able to report on the progress of the project to management and funding bodies.

**DUTIES AND RESPONSIBILITIES**:

- Development and day to day running of the coffee project (comprised of our barista training programme and mobile coffee van) including scheduling, ordering, marketing and budget management.
- To work in partnership with our Employment and Skills Coach to facilitate client engagement in the project and keep accurate records of their progress.
- To deliver engaging and effective barista and customer service training to clients to enable them to build confidence and improve employment prospects, tailoring the support according to the needs of individuals.
- Assisting in the development of volunteering positions to support the project and in the recruitment/development of personnel to post(s).
- Managing stock ensuring items required to facilitate barista training, events, and coffee sales are in stock, purchased at the best price and managing relationships with suppliers.
- Implementing and overseeing an event booking system, managing relationships with stakeholders and clients, and negotiating fees.
- Managing health and safety for the coffee van and coffee station including maintaining equipment and carrying out risk assessments.
- To work with our fundraising and comms team to promote the project and develop opportunities to grow the business with a view to increasing revenue from sales/events and grant funding.
- To develop relationships with corporate partners and other local organisations to generate new business and secure additional income streams.
- To manage the budget for the Coffee Project and work towards targets for sales GP% and wastage.
- To develop and maintain effective working relationships, collaborating with all staff and volunteers and work to achieve the DENS aims and organisational strategy.

**This role involves driving the DENS Coffee Project van to multiple locations. As such a full driving licence and ideally a minimum of two years driving experience is essential.**

**We are committed to equal employment opportunities and encourage applicants from all backgrounds.**

You will be working effectively and flexibly as part of a busy team. This list of tasks and responsibilities is not exhaustive, and the Post Holder may be required to undertake other duties as required by the Manager.

**Person Specification - Coffee Project Manager**

**Requirements**:
**Essential**

**Desirable**

Education & Training
- A good standard of education
- Basic food safety training
- Level 2 Award in Barista Skills or equivalent/qualified by experience
- Level 3 Food Safety or willingness to work towards

Knowledge & Experience
- Catering/hospitality business experience with supervisory or management responsibility
- Experience of working with suppliers/stock management
- Experience of using barista style coffee making equipment and ingredients to create high quality refreshments
- Cash handling/EPOS experience
- Experience of training/upskilling others
- A desire to make a difference
- Experience of programming EPOS systems and reporting financial information
- Experience of working or volunteering for a charity
- Experience of supporting vulnerable people who have multiple/complex needs
- Knowledge of geographical area
- Experience in the mobile coffee/catering industry
- Liaising with a range of internal and external stakeholders to build a successful & profitable business
- An understanding of the issues facing people experiencing homelessness and/or unemployment

Skills & Abilities
- Ability to engage and empower others
- Self-motivated, able to manage time effectively, prioritise tasks & meet deadlines
- Working to KPIs and achieving targets
- Excellent written and verbal communication skills
- Experience of Salesforce CRM system or similar
- Strong Microsoft Excel skills
- Good level of business acumen

Personal Qualities
- People person and a natural team player
- Caring and considerate
- Tactful and diplomatic
- Ability to build and maintain professional relationships
- Ability to work independently and use own initiative to solve problems
- Able to motivate and enthuse others
- Passionate about making a difference in people’s lives

General
- Full UK driving license
- Confident driving a van
- Minimum 2 years driving experience

**How to apply**
- Please read the full **Job Description & Person Specification**:
Please advise us should you require adju