Lv Desktop Publisher

**About the role**

Under the general supervision of LV Technical Services Management, the LV Desktop Publisher is a key member of the LV Technical Services team. The Desktop Publisher works with the Technical Services Team, LV Project Planning, and LV Project Management to deliver desktop publishing services for client deliverables.
Working in a variety of languages and with documents of varying complexity, scope, and technology requirements, the LV Desktop Publisher’s primary responsibility is to evaluate project materials and instructions, assess most efficient and cost-effective DTP service processes to be used, and implement these processes with primarily outsourced and at times in-house resources. The LV Desktop Publisher must ensure the appropriate level of cost, quality and timeliness is met as detailed by the Project Planner’s and client’s specifications.
The role will allocate the required project resources, will assist in ensuring the quality and timeliness of the deliveries, and will assist in preparing regular reports to the internal team on the status of the projects. The LV Desktop Publisher will provide feedback to the vendor management team on the performance of vendors, and will contact, and work with vendors directly to solve any issues when required.
The LV Desktop Publisher will monitor desktop publishing trends and technologies, may work with linguists, LV Project Planners and Project Managers on queries, will monitor and mitigate project risks, will support Project Managers and other team members in the planning or update of a project and the overall cost associated with it. The LV Desktop Publisher will create, update, and revise work instructions and SOPs as approved by department manager.

**Key Responsabilities**

**Production Operations**
- Understands and adheres to company Quality Management System (QMS) requirements including but not limited to all certified ISO standards.
- Utilizes strategies for utilization of automation technology and CAT tools to increase production efficiency and quality of deliverables.
- Reviews, analyzes and processes documents of different file types and varying complexity (e.g., xml, json, ivt, Excel, etc.) using appropriate programs/tools as specified by clients in a wide range of languages, making sure that the original design and layout is maintained as near as possible.
- Troubleshoots and problem-solves document or file issues such as fonts, artwork or other depictions, graphs, tables, etc., and determine best course of action.
- Troubleshoots and problem solves production automation and translation memory issues such as extraction and reintegration of translatable content and translation leveraging.
- Maintains accurate and up-to-date client files, databases, archives, or records as needed.
- Evaluates DTP task requirements and suggest best resources to accommodate task time and budget requirements.
- Outsources and monitors DTP project tasks by choosing appropriate approved vendors.
- Manages outsourced DTP tasks and vendors through communication and periodic checks to insure adherence to agreed terms, conditions and expected levels of quality.
- Ensures quality and timeliness of DTP vendor deliveries through appropriate planning, communication and follow up.
- Reviews, analyzes and provides feedback related to internal and outsourced DTP work through sampling of deliverables to insure expected levels of quality are met and delivered prior to task completion and hand-off.
- Prioritizes personal, team and vendor workload and communicates scheduling to LV Desktop Publisher Supervisor and LV Technical Services team.
- Completes project risk analysis and defines mitigation actions of the risks identified within the LV Technical File Inspection.
- May communicate directly with clients to consult on process creation or improvements.
- Occasionally organizes and leads meetings, records and distributes meeting minutes, and monitors delivery of agreed action items.
- Participates in the review and discussion of client feedback to support investigations and response generation.
- Receives, reviews and researches technical queries provides timely response.
- Serves as an initial point of escalation for issue resolution.

**Resource Coordination**
- Works closely with LV project Planners, Project Managers, vendors and LV Technical Services team to accomplish project tasks.
- Evaluates vendor performance including quality, delivery and technical capability..
- Utilizes electronic performance monitoring system to provide feedback to Vendor Relations team regarding external resource performance.
- May provide training to vendors in processes that reflect RWS process requirements and client needs.
- Proactively alerts all stakeholders of task problems to include incorrect scoping, vendor delays and scheduling inconsistencies and recommends corrective course of action.
- Ensures that vendors and Project Managers have necessary information to successfull