Receptionist / Administrator - Wish Park Surgery

2 weeks ago


Brighton, United Kingdom Sussex Primary Care Full time

**£10.42 per hour**:

- ** Part time available**:

- ** Permanent contract**

**Job Summary**

The Wish Park Surgery provides care to patients in Hove. The post holder/s will work as part of a small team and will be the first point of contact for patients and visitors delivering professional reception and administrative services.

The postholder/s will ideally work between Monday to Friday on shifts basis covering the following:

- Tuesday 08.00 - 13.00 or 13.00 - 18.15
- Wednesday 08.00 - 18.15
- Thursday 08.00 - 18.15
- Friday 08.00 - 13.00 or 13.00 - 18.15

The postholder/s will exhibit a high level of confidentiality, sensitivity and awareness and use skills of tact and diplomacy and to ensure that the high profile nature of the work of the GP is maintained at all times. They will attend courses as deemed necessary for the efficient running of the reception / administrative area of the practice.

The postholder is required to have a good standard of general education including Math, English and IT skills together with the ability to work in an organised and efficient way.

**Key Responsibilities**
- Act on own initiative, within broad procedural guidelines and without direct supervision.
- Undertake activities within the reception/administrative area.
- Undertake patient registrations.
- Liaise with Secondary Care, Social Services and other teams as necessary.
- Ensure efficient service delivery to patients.
- Ensure effective time management and workload prioritisation.
- Participate in staff duty rota and arrangements for appropriate substitution during staff absence.
- Promote good staff relations and motivation.
- Provide effective communication mechanisms with all public and professional users of the practice - either face to face, over the telephone, in writing or by electronic mediums.
- Maintain inventories and arrange replacement of stocks as required.
- Ensure strict adherence to the practices computer security protocols.
- Ensure the filing system is maintained.
- Participate in internal and external training events as required.
- Use own initiative to effectively organise own work and that of the reception/ administrative staff within the team and report to the reception manager.
- Ensure building security arrangements are implemented.
- Ensure that complaints from patients are brought to the attention of the Practice Manager.

**Sussex Primary Cares Values**
- Patient-focused in everything we do
- Support staff to be the best they can be
- Innovate, learn and evaluate

**Benefits**:

- Company pension
- Sick pay
- Wellness programmes


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