Lodge Receptionist

4 weeks ago

Oxford, United Kingdom Merton College Oxford Full time

**Lodge Receptionist - Days**
**Permanent, Full Time**
**£25,863.59 after probationary period**

**Are you interested in joining our friendly and stable workplace?**

The Lodge is very much the gateway to the College and on a daily basis our team of Porters welcome and assist a significant number of Fellows, students, staff and visitors from all over the world. The role is a public-facing and very busy one in which thePorters are required to provide the highest possible standards of service at all times.

We would like to hear from applicants who enjoy working with and assisting a wide range of people, and who enjoy variety and responsibility. You will be naturally personable and able to demonstrate experience of working in a public-facing role that has involvedproviding great customer service.

**Benefits include**:
Working hours are 42 per week on a '3 days on and 3 days off" on a 6-week cycle. Equivalent of 7.6 weeks holiday, meals are provided on duty, uniform, OSPS pension scheme, private health cover, use of the College fitness facilities and onsite parking.

**Essential**
- Excellent oral and written English communication skills.
- Experience of working in a customer-service role and public-facing role.
- Approachable and able to deal with a wide-ranging customer base.
- Able to work effectively as part of a team or alone.
- Punctual and reliable and of professional appearance.
- Confident to challenge individuals whilst maintaining good relationships.
- Able to remain calm and polite when under pressure, including in emergency situations.
- Able to be flexible in working hours and duties undertaken.
- Ability to maintain confidentiality when dealing with sensitive situations and personal data of college members.
- Willingness to contribute to improvement activities.

**Desirable**
- Experience of working in an educational environment.
- Experience of working shifts.
- Previous training and/or certification in First Aid and Fire Marshalling.

Merton College is an Equal Opportunities Employer.

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