IT Support Intern

1 month ago


London, United Kingdom Regent College London Full time

**IT Support Intern Job Description**

Country: United Kingdom

Organization: Regent College London

Job Title: IT Support Intern

Reports to: IT Assistant Manager

Pay: Minimum Wage

Contract: Fixed Term 1 year

**Job Purpose**:
The main objectives of this position are:

- Fulfilling and remediating user/management requests and incidents on time and with excellent quality
- Respect the Service Level commitments defined with the users.

**Principal Accountabilities**:
**Key Result Area**:
**IT Support**
- Provide 1stlevel of support.
- Monitor local infrastructure.
- Providing day-to-day support for end users requests related to desktop/software/hardware, telecom and video conferencing.
- Perform Local collaboration & knowledge Sharing.
- Classifies and prioritizes requests and incidents.
- Resolve network connectivity, Projector and MS Teams issues for employees and Students.
- Upgrade, repair, and maintain computer networks.
- Troubleshoot various network issues.
- Support company-wide software.
- Monitoring computer networks and systems to identify how performance can be improved.
- Monitoring system performance and troubleshooting issues.
- Support in upgrading systems with new releases and models.
- Perform analysis to understand the user needs.
- Conduct tests and identify errors of the programs.
- Managing technical documentation
- Assist in troubleshooting technology issues.
- Help with upgrading network equipment.
- Help with upgrading workstations.
- Coordinate the completion of Standard Operating Procedures for relevant systems.
- Perform root cause analysis of complex system problems and provide corrective action.
- Support and work proactively on root cause analysis, problem solving and standard operating procedures creation.
- Answer inquiries and provide basic training to users in the proper use of hardware and software.
- Handle the communication to end users and other IT departments.
- Ensure the Service Level commitments are respected.
- Compile monthly reports for the IT Assistant Manager
- Help in Implementing the service enhancements that will improve the reliability, usability, security, supportability and performance of the desktop environment.
- Participate in regular staff meetings, staff training programs.

**Principal interfaces**:

- **Internal**: Internal: All IT functions like, End-Users, Applications, Infrastructure, IT Security, business functions, ITSC management. All business functions in the OpCo.
- **External**: N/A

**Job Knowledge, Skills & Experience**:

- **Education**:Graduate/undergraduate degree

**Knowledge & Skills**:

- Strong analytical skills including troubleshooting and integration of IT services.
- Ability to collaborate with IT team to maintain standards and SLA’s.
- Ability to critically analyze a symptom, diagnose a fault, plan and take appropriate action

**Behavioral and managerial competencies**:

- Ability to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance to service level commitments
- High willingness to drive transformation and service improvement
- Strong customer / end-user / client service orientation
- Keen attention to detail
- Capability for problem solving, decision making, sound judgment, assertiveness

**Language Requirements**:

- English

**Travel Requirements**:

- National travelling to Sites and Campuses.

**Job Types**: Full-time, Fixed term contract

**Salary**: From £21,680.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- London, Greater London: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Technical support: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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