IT Support Intern
1 month ago
**IT Support Intern Job Description**
Country: United Kingdom
Organization: Regent College London
Job Title: IT Support Intern
Reports to: IT Assistant Manager
Pay: Minimum Wage
Contract: Fixed Term 1 year
**Job Purpose**:
The main objectives of this position are:
- Fulfilling and remediating user/management requests and incidents on time and with excellent quality
- Respect the Service Level commitments defined with the users.
**Principal Accountabilities**:
**Key Result Area**:
**IT Support**
- Provide 1stlevel of support.
- Monitor local infrastructure.
- Providing day-to-day support for end users requests related to desktop/software/hardware, telecom and video conferencing.
- Perform Local collaboration & knowledge Sharing.
- Classifies and prioritizes requests and incidents.
- Resolve network connectivity, Projector and MS Teams issues for employees and Students.
- Upgrade, repair, and maintain computer networks.
- Troubleshoot various network issues.
- Support company-wide software.
- Monitoring computer networks and systems to identify how performance can be improved.
- Monitoring system performance and troubleshooting issues.
- Support in upgrading systems with new releases and models.
- Perform analysis to understand the user needs.
- Conduct tests and identify errors of the programs.
- Managing technical documentation
- Assist in troubleshooting technology issues.
- Help with upgrading network equipment.
- Help with upgrading workstations.
- Coordinate the completion of Standard Operating Procedures for relevant systems.
- Perform root cause analysis of complex system problems and provide corrective action.
- Support and work proactively on root cause analysis, problem solving and standard operating procedures creation.
- Answer inquiries and provide basic training to users in the proper use of hardware and software.
- Handle the communication to end users and other IT departments.
- Ensure the Service Level commitments are respected.
- Compile monthly reports for the IT Assistant Manager
- Help in Implementing the service enhancements that will improve the reliability, usability, security, supportability and performance of the desktop environment.
- Participate in regular staff meetings, staff training programs.
**Principal interfaces**:
- **Internal**: Internal: All IT functions like, End-Users, Applications, Infrastructure, IT Security, business functions, ITSC management. All business functions in the OpCo.
- **External**: N/A
**Job Knowledge, Skills & Experience**:
- **Education**:Graduate/undergraduate degree
**Knowledge & Skills**:
- Strong analytical skills including troubleshooting and integration of IT services.
- Ability to collaborate with IT team to maintain standards and SLA’s.
- Ability to critically analyze a symptom, diagnose a fault, plan and take appropriate action
**Behavioral and managerial competencies**:
- Ability to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance to service level commitments
- High willingness to drive transformation and service improvement
- Strong customer / end-user / client service orientation
- Keen attention to detail
- Capability for problem solving, decision making, sound judgment, assertiveness
**Language Requirements**:
- English
**Travel Requirements**:
- National travelling to Sites and Campuses.
**Job Types**: Full-time, Fixed term contract
**Salary**: From £21,680.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- London, Greater London: reliably commute or plan to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Technical support: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
-
London, United Kingdom Sereno IT Support Full timeJob Description TITLE: Service Desk Engineer (2nd Line) London/remote hybrid Monday to Friday: 9am - 6pm SALARY: £35-40K (depending on Experience) At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies, providing creative commercial offerings that encourage mutually beneficial...
-
London, United Kingdom Sereno IT Support Full timeTITLE: Service Desk Engineer (2nd Line) LOCATION: London/remote hybrid Monday to Friday: 9am – 6pm SALARY: £35-40K (depending on Experience) At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies, providing creative commercial offerings that encourage mutually beneficial...
-
London, United Kingdom Sereno IT Support Full timeTITLE: Service Desk Engineer (2nd Line) LOCATION: London/remote hybrid Monday to Friday: 9am – 6pm SALARY: £35-40K (depending on Experience) At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies, providing creative commercial offerings that encourage mutually beneficial...
-
City of London, Greater London, United Kingdom Sereno IT Support Full time €35,000 - €40,000TITLE: Service Desk Engineer (2nd Line) Apply below after reading through all the details and supporting information regarding this job opportunity. London/remote hybrid Monday to Friday: 9am - 6pm SALARY: £35-40K (depending on Experience) At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging...
-
IT Support Intern
7 days ago
London, United Kingdom Regent College London Full time**Country**: United Kingdom **Organization**: Regent College London **Job Title**: IT Support Intern **Reports to**:IT Assistant Manager **Job Purpose**: The main objectives of this position are: - Fulfilling and remediating user/management requests and incidents on time and with excellent quality - Respect the Service Level commitments defined with the...
-
International Support Officer
1 month ago
London, United Kingdom Regent College London Full time**Job description** **Overall purpose** Working in partnership with Academic Support Officers, Customer Support Officers providing on the ground day-to-day advice and support about all aspects of every day life for international students. The job holder has to coordinate the provision of a high quality administrative service mobile service and advice that...
-
Internal Sales Person
1 month ago
London, United Kingdom Meridian Business Support Full time147026 **Posted: 26/04/2024** **£30000 to £35000 Per: annum** **London, South East,** **Permanent** - Join one of the **UK’s leading distributors** of **electrical products** and **solution providers** with **250+ branches **nationally with a **core value** to develop **talent & internal progression**. - We are looking for a **FM-focused Internal...
-
IT Support Intern
4 days ago
London, United Kingdom IK Partners Full time**Job description**: IK Partners (“IK”) is a Pan-European private equity firm focused on investments in the Benelux, DACH, France, Nordics and the UK. Since 1989, IK has raised more than €14 billion of capital and invested in over 183 European companies. IK supports companies with strong underlying potential, partnering with management teams and...
-
Support Intern
1 month ago
London, United Kingdom Cundall Full timeJoin Our Team: **Graphic Design - 12 month Industrial Placement role** Suitable for those currently studying a Graphic design related university course The Graphics team is part of the wider global Marketing and Business Development team and play a significant role in the development of business for our growing international practice. Working closely with...
-
Internal Sales Support
1 month ago
London, United Kingdom hayden nash consultants Full time**Internal Sales Support - Leading Manufacturing** - £29,000 - £31,000 basic + pension + healthcare + benefits_ This exciting opportunity will suit a proactive and organised team player, comfortable working both internally with colleagues, but also externally with clients and suppliers working closely with the Sales and Design teams, responsible for...
-
Customer Support
1 week ago
London, United Kingdom Reed Business Support Full time**INTERNAL CUSTOMER SUPPORT - West London** **Monday to Friday 09.00-5.30 Office-based (flexibility working from home 1-2 days per week)** **Salary: Competitive DOE** A great opportunity has arisen for an Internal Customer Support member to join a small and friendly operations team for an international manufacturer and supplier of tools and accessories. The...
-
International Logistics Support
3 days ago
London, United Kingdom Needle in a Haystack Ltd Full timePermanent, Full-Time, Day Shift Number of openings: 1 **The Package - What you could earn**: - Basic salary negotiable depending on experience - 5 days a week around normal working hours (08:30 - 17:30) - Flexible working time can be discussed with management - For certain periods, flexible working will be required due to seasonal peaks **International...
-
International Logistics Support
1 week ago
London, United Kingdom Needle in a Haystack Ltd Full timePermanent, Full-Time, Day Shift Number of openings: 1 **The Package - What you could earn**: - Basic salary negotiable depending on experience - 5 days a week around normal working hours (08:30 - 17:30) - Flexible working time can be discussed with management - For certain periods, flexible working will be required due to seasonal peaks **International...
-
Unpaid Intern for Web Marketplace Testing
1 month ago
London, United Kingdom Buy It Full timeBuy It is an upcoming web marketplace thatseeks to enrich community connections while driving commerce. Ourplatform is uniquely designed to support local businesses andprovides a vast array of products including unique gifts everydayessentials and more. We are committed to helping consumers rebuildtheir relationship with food and the environment through...
-
International sales support
7 days ago
London, Greater London, United Kingdom Hachette UK Full timeClosing date: 3rd May 2024Salary: £26,500 based in London; £24,380 based outside of London (+bonus +benefits)Location: This role can be based at our London or Sheffield office, with a blend of in-office (3 days) and homeworking (2 days) per week. Are you a pro at building strong customer relationships? Join us at Hodder Education as we expand our...
-
Internal Communications Officer Hybrid London
1 month ago
City of London, United Kingdom Reed Business Support Full timeMy client, a London Bridge based housing provider, seek an experienced Internal Communications Officer (Business Partner) for a 3 month booking starting asap. The Internal Communications team helps to deliver on my client's Internal Communications and Employee Engagement strategy. The Internal Communications Business Partner will be responsible for the...
-
Unpaid Intern for Web Marketplace Testing
2 weeks ago
London, United Kingdom Buy It Full timeBuy It is an upcoming web marketplace that seeks to enrich community connections while driving commerce. Our platform is uniquely designed to support local businesses and provides a vast array of products, including unique gifts, everyday essentials, and more. We are committed to helping consumers rebuild their relationship with food and the environment...
-
Unpaid Intern for Web Marketplace Testing
2 weeks ago
London, United Kingdom Buy It Full timeBuy It is an upcoming web marketplace that seeks to enrich community connections while driving commerce. Our platform is uniquely designed to support local businesses and provides a vast array of products, including unique gifts, everyday essentials, and more. We are committed to helping consumers rebuild their relationship with food and the environment...
-
Internal Support Engineer
2 days ago
London, United Kingdom Edenred Full timeInternal Support Engineer page is loaded Internal Support Engineer Solicitar locations United Kingdom - London - Paddington (PPS) time type A tiempo completo posted on Publicado ayer job requisition id JR010818 Dé un paso adelante y deje que Edenred le sorprenda. Cada día, ofrecemos soluciones innovadoras para mejorar la vida de millones de personas,...
-
Internal Support Engineer
2 days ago
London, United Kingdom Edenred Full timeInternal Support Engineer page is loaded Internal Support Engineer Solicitar locations United Kingdom - London - Paddington (PPS) time type A tiempo completo posted on Publicado ayer job requisition id JR010818 Dé un paso adelante y deje que Edenred le sorprenda. Cada día, ofrecemos soluciones innovadoras para mejorar la vida de millones de personas,...