Services Administrator

2 weeks ago

Stevenage, United Kingdom Crossroads Caring for Life Full time

Services Administrator**

**Job title**: Services Administrator

**Location**: Crossroads Stevenage Daycentre & Hitchin Head Office

**Salary**: £21,000 - £22,000, dependant on experience

**Hours**: 37.5hrs per week. Mon-Fri, 9am-5pm.

With occasional weekend working and being part of the on-call rota

**DBS check**: Required

**Job Purpose**:
To intake new clients across all of Crossroads Caring for Life services ensuring that their needs are adequately met, and the pipeline of service is as seamless as possible. Provide support in the Day Centre to support workers and clients, ensuring clients receive a holistic experience. Be part of the on-call rota.

**Key responsibilities**:

- Update systems with information of new enquiries and increases to be followed up on.
- Assist with the marketing of services, client enquiries and waiting list demands.
- Manage client and carer data; including referrals, assessments, re-assessments, and care plan details where required.
- Mobilise new packages of care in liaison with Seniors, Co-ordinators, and Managers.
- Promote Crossroads Caring for Life services and signpost clients to other services if required.
- Issue service quotes that have been agreed by Finance and Managers.
- Issue welcome packs in response to new referrals.
- Maintain and develop carer and client information packs, ensuring stocks are replenished.
- Support with issuing annual feedback surveys.
- Maintain client files in good order using digital systems according to Care Quality Commission (CQC) and contractual requirements.
- Carry out administrative duties for Day Centre including transport, meals and any other admin as required.
- Carry out necessary health and safety checks in the Day Centre
- Order and purchase essential kitchen items and cleaning supplies for the Day Centre

**Additional Responsibilities**:

- Promote a customer care ethos within Crossroads Caring for Life.
- Be an Ambassador for Crossroads Caring for Life.
- Follow Crossroads Caring for Life’s Code of Conduct.
- Manage confidentiality procedures and freedom of information.
- Work within the philosophy and policies of the organisation.
- Ensure that equal opportunity principals are always applied.
- Undertake any other duties commensurate with the post holder’s grade as requested by the Executive Team.
- Be responsible for participating fully in your personal and professional development.
- Participate in internal and external meetings.
- Participate in regular supervision sessions with the Line Manager
- The post holder must always carry out his/her duties and responsibilities with due regard to all organisational policies and procedures.

**Equal Opportunities**

Crossroads Caring for Life is committed to equality of opportunity regardless of race, gender, marital status, sexual orientation, ethnicity, disability, or religion, both in the provisions of our services and in our employment practices.

This job description is not definitive, and the post holder may be asked to undertake additional duties from time to time. Any revisions will be made through consultation with the post holder.

**Person Specification: Services Administrator**

**Desirable Experience**
- Experience of high-volume administration
- Experience of sales or promotion
- Experience of using CRM (Customer Relationship Management) databases.
- Experience in Social Care (either professionally or personally)

**Skills & Competencies**
- Proficient IT skills, including working knowledge of MS Office
- Excellent verbal and written communication skills
- Warm telephone manner
- Ability to work as part of a dispersed team i.e., managers, seniors etc.
- Ability to use initiative and organise own workload.
- Ability to make on the spot decisions.
- Ability to provide great customer experiences.
- An understanding of the needs of the carer and those they care for
- A commitment to the objectives and values of Crossroads Caring for Life
- Valid UK driving licence and ability to use own car.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£22,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
- social care: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 21/06/2023

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