Out of Hours Call Handler

4 weeks ago

Belfast, United Kingdom Connected Health Full time

**YOUR ROLE AS OUT OF HOURS CALL HANDLER**:
**Daily Impact**: Your role isn't just a job - it's an opportunity to positively influence someone's life every day. Your compassion and dedication will empower individuals to lead fulfilling lives at home.

**Essential Connection**: For many of our clients, you may be the sole person they interact with. Your presence and care are not just essential; they're a lifeline.

**Dynamic Team**: Join a dynamic team enhancing the quality of life for individuals and communities throughout Ireland.

**WHAT WE'RE LOOKING FOR**:
**Compassion**: A genuine passion for making a positive impact on the lives of others.

**Dedication**: Commitment to providing vital support and care to those who need it most.

**Team Spirit**: A desire to be part of a dynamic team that values collaboration and excellence.

**WHAT YOU'LL GAIN**:
**Professional Growth**: Opportunities for professional development and advancement within a rapidly expanding company.

**Fulfillment**: Experience the satisfaction of knowing your work directly contributes to the well-being of others.

**Community**: Join a supportive community of like-minded professionals who share your dedication to making a real difference.

**BENEFITS**:

- £200 Sign on Bonus
- £200 Refer a Friend
- Company uniform
- Cycle to Work Scheme
- Training & development opportunities*.

**KEY ROLES & RESPONSIBILITIES**:

- Maintain all client activity on IT system
- Prepare handover materials at the end of shift
- To represent the Company in a professional manner at all times, on the telephone, face to face or in written communication
- To ensure that telephones are answered promptly and people are spoken to in a polite and respectful manner
- To be conversant with the Care Standards Act 2008 for Domiciliary Care Regulations (National Minimum Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care and residential care services
- To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users
- To maintain confidentiality at all times and carry out the Company's Confidentiality Policy
- To report to the Area Manager, Assistant Manager and Director of Care any issues regarding the safeguarding of clients
- To ensure the continuous improvement of service delivery
- To participate in companywide projects
- To carry out any other tasks required by the company

**To undertake any other reasonable duties as required**

**ESSENTIAL CRITERIA**:

- Experience working within the Care Industry
- Call handling experience
- Strong IT Skills
- Relationship Management
- Strong telephone skills
- Excellent organisational and planning skills.

**The shifts are as follows working alternate weekends**:

- Saturday and Sunday 2pm - 10pm (16hrs a fortnight)

**ABOUT US**

At Connected Health, we don't just offer a job - we offer careers that are at the forefront of transforming the way homecare is delivered across Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.Connected Health is a leading, well established home care provider providing care throughout Ireland.

**WHY CHOOSE US**:
**Pioneering Homecare Revolution**: Join a team at the forefront of the homecare revolution, shaping the future of homecare in Ireland.

**Community Impact**: Be a vital part of our commitment to making a profound impact on the lives of individuals across Ireland. Your role goes beyond caregiving; it's about fostering independence and dignity within the comfort of their own homes.

**Dedication to Excellence**: As one of the leading homecare companies in Ireland, we are dedicated to maintaining the highest standards of care.

OJ

  • Out of Hours Call Handler

    2 months ago

    Belfast, United Kingdom Connected Health Full time

    **YOUR ROLE AS OUT OF HOURS CALL HANDLER**: **Daily Impact**: Your role isn't just a job - it's an opportunity to positively influence someone's life every day. Your compassion and dedication will empower individuals to lead fulfilling lives at home. **Essential Connection**: For many of our clients, you may be the sole person they interact with. Your...

  • Out of Hours Call Handler

    1 day ago

    Belfast, United Kingdom Connected Health Full time

    **YOUR ROLE AS OUT OF HOURS CALL HANDLER**: **Daily Impact**: Your role isn't just a job - it's an opportunity to positively influence someone's life every day. Your compassion and dedication will empower individuals to lead fulfilling lives at home. **Essential Connection**: For many of our clients, you may be the sole person they interact with. Your...

  • Out of Hours Call Handler

    2 weeks ago

    Belfast, United Kingdom Connected Health Full time

    At Connected Health we offer a career not just a job. Our business is transforming the way Homecare is delivered across the UK and Ireland and we understand that the people we employ are central to the transformation of the sector. At Connected Health our mission is relentless - to attract, recruit and develop the best homecare team in the world. It’s that...

  • Out of Hours Call Handler

    3 weeks ago

    Belfast, United Kingdom Connected Health Full time

    At Connected Health we offer a career not just a job. Our business is transforming the way Homecare is delivered across the UK and Ireland and we understand that the people we employ are central to the transformation of the sector. At Connected Health our mission is relentless - to attract, recruit and develop the best homecare team in the world. It’s that...

  • Out of Hours Call Handler

    2 weeks ago

    Belfast, United Kingdom Connected Health Full time

    **About Us** At Connected Health we offer a career not just a job. Our business is transforming the way Homecare is delivered across the UK and Ireland and we understand that the people we employ are central to the transformation of the sector. At Connected Health our mission is relentless - to attract, recruit and develop the best homecare team in the...

  • Out of Hours Call Handler

    2 weeks ago

    Belfast, United Kingdom Connected Health Full time

    **About Us** At Connected Health we offer a career not just a job. Our business is transforming the way Homecare is delivered across the UK and Ireland and we understand that the people we employ are central to the transformation of the sector. At Connected Health our mission is relentless - to attract, recruit and develop the best homecare team in the...

  • Out of Hours Call Handler

    5 days ago

    Belfast, United Kingdom Connected Health Full time

    At Connected Health we offer a career not just a job. Our business is transforming the way Homecare is delivered across the UK and Ireland and we understand that the people we employ are central to the transformation of the sector. At Connected Health our mission is relentless - to attract, recruit and develop the best homecare team in the world. It's that...

  • Call Handler

    4 weeks ago

    Belfast, United Kingdom MB Group Full time

    Fantastic opportunity to become a Call Handler for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim arena, it’s this same mentality that ensures their clients are happy and the...

  • Call Handler

    2 weeks ago

    Belfast, United Kingdom MB Group Full time

    Fantastic opportunity to become a Call Handler for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim arena, it’s this same mentality that ensures their clients are happy and the...

  • Call Handler

    3 weeks ago

    Belfast, United Kingdom Intelling Ltd Full time

    As a Call Handler, you will be working in a customer focused environment working with a wide range of clients while arranging cover for both new and existing clients. We are looking for focused individuals who wants to exceed Client's expectations in the delivery of service. With the role being to process life and travel insurance claims for the over...

  • 999 Call Handler

    3 weeks ago

    Belfast, United Kingdom Blue Arrow Ltd Full time

    999 Mobile Call Handler / Customer Advisor / Call Centre Advisor Location: Belfast **Salary**: £11.80 - £27.49 per hour Hours: Full Time 37.5 hours Pattern: 06.00am-23.00pm will work any 5/7 days (7.5 hour shift within those hours) Contract: Temp to Perm Opportunities Start Date: 15th April 2024 REGISTER NOW - REGISTRATION TAKES 9 minutes on our...

  • 999 Call Handler

    1 week ago

    Belfast, United Kingdom Blue Arrow Ltd Full time

    999 Mobile Call Handler / Customer Advisor / Call Centre Advisor Location: Belfast **Salary**: £12.58 - £28.17 per hour Hours: Full Time 37.5 hours Pattern: 06.00am-23.00pm will work any 5/7 days (7.5 hour shift within those hours) Contract: Temp to Perm Opportunities Start Date: 13th May 2024 REGISTER NOW - REGISTRATION TAKES 9 minutes on our...

  • 999 Call Handler

    3 weeks ago

    Belfast, United Kingdom Blue Arrow Ltd Full time

    999 Mobile Call Handler / Customer Advisor / Call Centre Advisor Location: Belfast **Salary**: £11.80 - £27.49 per hour Hours: Full Time 37.5 hours Pattern: 06.00am-23.00pm will work any 5/7 days (7.5 hour shift within those hours) Contract: Temp to Perm Opportunities Start Date: 15th April 2024 REGISTER NOW - REGISTRATION TAKES 9 minutes on our...

  • 999 Call Handler

    3 weeks ago

    Belfast, United Kingdom Virtual Hub Full time €13

    999 Mobile Call Handler / Customer Advisor / Call Centre Advisor Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks. Location: Belfast Salary: £12.58 - £28.17 per hour Hours: Full Time 37.5 hours Pattern: 08.00am-23.00pm will work any 5/7 days (7.5 hour shift within those...

  • 999 Call Handler

    3 weeks ago

    Belfast, United Kingdom Virtual Hub Full time €13

    999 Mobile Call Handler / Customer Advisor / Call Centre Advisor Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks. Location: Belfast Salary: £12.58 - £28.17 per hour Hours: Full Time 37.5 hours Pattern: 08.00am-23.00pm will work any 5/7 days (7.5 hour shift within those...

  • 999 Call Handler

    3 weeks ago

    Belfast, United Kingdom Virtual Hub Full time

    999 Mobile Call Handler / Customer Advisor / Call Centre AdvisorScroll down to find the complete details of the job offer, including experience required and associated duties and tasks.Location: BelfastSalary: £12.58 - £28.17 per hourHours: Full Time 37.5 hoursPattern: 08.00am-23.00pm will work any 5/7 days (7.5 hour shift within those hours)Contract: Temp...

  • 999 Call Handler

    3 weeks ago

    Belfast, United Kingdom Virtual Hub Full time

    999 Mobile Call Handler / Customer Advisor / Call Centre AdvisorScroll down to find the complete details of the job offer, including experience required and associated duties and tasks.Location: BelfastSalary: £12.58 - £28.17 per hourHours: Full Time 37.5 hoursPattern: 08.00am-23.00pm will work any 5/7 days (7.5 hour shift within those hours)Contract: Temp...

  • Call Handler

    4 days ago

    Belfast, United Kingdom Intelling Ltd Full time

    As a Call Handler, you will be working in a customer focused environment working with a wide range of clients while arranging cover for both new and existing clients. We are looking for focused individuals who wants to exceed Client's expectations in the delivery of service. With the role being to process life and travel insurance claims for the over...

  • Calls Handler

    2 weeks ago

    Belfast, United Kingdom VANRATH Full time

    VANRATH are thrilled to be working with a leading Telecoms Company with the recruitment of multiple **Call Handlers. **This company has an amazing reputation, and this is a unique opportunity for an individual with Calls experience. Hybrid working - 2 days at Home, and 3 in Dargan Crescent (North Belfast) office. First week or so will be training in-office...

  • Calls Handler

    2 weeks ago

    Belfast, United Kingdom VANRATH Full time

    VANRATH are thrilled to be assisting a leading Broadband Company with the recruitment of multiple **Call Handlers**.Fantastic company to work in, one of the best company cultures in NI and opportunities for progression. This is a **Hybrid** working position - 2 days work from home & 3 days will be spent in the **North Belfast** office - in **Dargan...