Service & Safety Assistant

3 weeks ago

London, United Kingdom Marks & Spencer Full time

**WORK PATTERN**

**Wednesday to Saturday 11:30-19:30**

**Key Accountabilities and Measures**
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice

**Key Skills**
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit

**Key Relationships and Stakeholders**
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

London, GREATER LONDON, ENGLAND;
Colindale SF

  • Senior Customer Success Coach, Enterprise

    3 days ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Health and Safety Advisor

    3 days ago

    London, United Kingdom Bespoke Safety Solutions (BSS) Ltd Full time

    Health and Safety Advisor - Based in the South Working as part of a professional health and safety consultancy team to manage and deliver high quality health and safety services to a portfolio of mainly construction based, small to medium size customers, in London and the Home Counties, mainly to the west and south of London. The role includes a wide...

  • Associate Safety and CDM Consultant

    3 weeks ago

    London, United Kingdom The Health and Safety Partnership Limited Full time

    Associate Safety and CDM Consultant required to join a multi-disciplinary, professional services company that manage and deliver construction safety and business safety services to clients across the UK and internationally. Based in London, you will join the team to deliver high quality services for government organisations, leading developers, national...

  • Associate Safety and CDM Consultant

    3 weeks ago

    London, United Kingdom The Health and Safety Partnership Limited Full time

    Associate Safety and CDM Consultant required to join a multi-disciplinary, professional services company that manage and deliver construction safety and business safety services to clients across the UK and internationally.Based in London, you will join the team to deliver high quality services for government organisations, leading developers, national...

  • Health Safety

    4 weeks ago

    London, United Kingdom AMS SAFETY LTD Full time

    To support the development, implementation, maintenance and review of H&S strategy and policies To directly manage the delivery of Health and Safety services for a range of different Clients across various industries, in line with current health, safety, fire and occupational health legislation and best practice Site inspections and report writing ...

  • Associate Safety And CDM Consultant

    2 weeks ago

    London, United Kingdom The Health and Safety Partnership Limited Full time

    Associate Safety and CDM Consultant required to join a multi-disciplinary, professional services company that manage and deliver construction safety and business safety services to clients across the UK and internationally. Based in London, you will join the team to deliver high quality services for government organisations, leading developers, national...

  • Senior Safety and CDM Consultant

    3 weeks ago

    London, United Kingdom The Health and Safety Partnership Limited Full time

    Senior Safety and CDM Consultant required to join a multi-disciplinary, professional services company that manage and deliver construction safety and business safety services to clients across the UK and internationally. Based in London, you will join the team to deliver high quality services for government organisations, leading developers, national...

  • Senior Safety and CDM Consultant

    3 weeks ago

    London, United Kingdom The Health and Safety Partnership Limited Full time

    Senior Safety and CDM Consultant required to join a multi-disciplinary, professional services company that manage and deliver construction safety and business safety services to clients across the UK and internationally.Based in London, you will join the team to deliver high quality services for government organisations, leading developers, national...

  • Premises Assistant

    4 weeks ago

    London, United Kingdom Dovetail & Slate Full time

    **Premise Assistant - Temp to Perm.** **£24,000- £27,000** **JOB SUMMARY** - The Premises Assistant will be responsible for carrying out a range of duties in relation to the buildings and site operation. - You are expected to ensure buildings & grounds are safe, clean, & welcoming for all buildings users. - The post holder is expected to provide a...

  • Event Spectator Safety Steward Fulham Fc

    4 weeks ago

    London, United Kingdom Gryphon Event Safety and Security Full time

    Gryphon Safety and Security currently have vacancies for Spectator Safety Stewards to join our existing Events Team at Fulham Football. Gryphon Safety and Security always ensures their teams enjoy a great working experience wherever they are working, which assists us in maintaining our reputation for high standards and excellent services for our...

  • Associate Safety and CDM Consultant

    3 weeks ago

    London, United Kingdom The Health and Safety Partnership Limited Full time

    Associate Safety and CDM Consultant required to join a multi-disciplinary, professional services company that manage and deliver construction safety and business safety services to clients across the UK and internationally. Based in London, you will join the team to deliver high quality services for government organisations, leading developers, national...

  • Senior Safety And CDM Consultant

    4 weeks ago

    London, United Kingdom The Health and Safety Partnership Limited Full time

    Senior Safety and CDM Consultant required to join a multi-disciplinary, professional services company that manage and deliver construction safety and business safety services to clients across the UK and internationally. Based in London, you will join the team to deliver high quality services for government organisations, leading developers, national...

  • Senior Safety and CDM Consultant

    4 weeks ago

    London, United Kingdom The Health and Safety Partnership Limited Full time

    Senior Safety and CDM Consultant required to join a multi-disciplinary, professional services company that manage and deliver construction safety and business safety services to clients across the UK and internationally. Based in London, you will join the team to deliver high quality services for government organisations, leading developers, national...

  • Graduate Cdm Consultant

    6 days ago

    London, United Kingdom Brandon James Health & Safety Full time

    An evolving, proactively growing health and safety consultancy with some incredibly impressive portfolio of projects under their belt, is seeking a new Graduate level CDM Advisor to add to their team of likeminded professionals. As the Graduate CDM Consultant, you will work alongside the Principal Designer or Senior level CDM Consultant providing support...

  • Health and Safety Advisor

    1 week ago

    London, United Kingdom The Health and Safety Partnership Limited Full time

    Health and Safety Advisor required to join a leading multi-national Hard/Technical Facilities Management company. You will be working on a broad range of projects, varying in size, value and environment, based in and around London. The company is offering entry onto the Health and Safety Diploma as part of your ongoing development. The company covers...

  • Health and Safety Advisor

    1 week ago

    London, United Kingdom The Health and Safety Partnership Limited Full time

    Health and Safety Advisor required to join a leading multi-national Hard/Technical Facilities Management company. You will be working on a broad range of projects, varying in size, value and environment, based in and around London.The company is offering entry onto the Health and Safety Diploma as part of your ongoing development.The company covers energy,...

  • Service & Safety Customer Assistant

    7 days ago

    London, United Kingdom M&S Full time

    **Summary** Service and Safety Assistant **All the details** Work Pattern: Sunday 1200-1700 Monday 1000-2000 Tuesday 1000-2000 Wednesday 1000-2000 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the store with a smile and...

  • Service & Safety Customer Assistant

    7 days ago

    London, United Kingdom M&S Full time

    **Summary** Service and Safety Assistant **All the details** Work Pattern Thursday: 1000-2000 Friday: 1000-2000 Saturday: 1000-2000 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the store with a smile and by making eye...

  • Service & Safety Customer Assistant

    4 weeks ago

    London, United Kingdom M&S Full time

    **Summary** Service and Safety Assistant To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Work Pattern: Wednesday...

  • Health and Safety Advisor

    1 week ago

    London, United Kingdom The Health and Safety Partnership Limited Full time

    Health and Safety Advisor required to join a leading multi-national Hard/Technical Facilities Management company. You will be working on a broad range of projects, varying in size, value and environment, based in and around London. The company is offering entry onto the Health and Safety Diploma as part of your ongoing development. The company covers...