Client Account Adviser

6 months ago


Birmingham, United Kingdom Wilmington plc Full time

Company Outline:
**Job Role: Client Support Advisor**

**Location: Hybrid working - Birmingham UK / Homebased**

**Salary: £25,000 - £29,000 (depending on experience)**

**Fixed Term contract for 12 months**

**Why do we want you?**

You are passionate about providing an exceptional customer experience and you are a strong administrator with fantastic organisation skills who ideally has experience working in Events / Training environment.

This role is an amazing opportunity for someone to develop a career within the growing market of financial crime, so if its sounds like it may be something of interest to you, read on.

**About us**

ICA is the leading professional body for the global regulatory and financial crime compliance community. Since 2001, ICA has enhanced the knowledge, skills and behaviour of over 150,000 professionals all over the world either through their internationally-recognised portfolio of professional qualifications and training. If you are looking for company that values **curiosity**, **variety** and **flexibility**, then** ICA** is for you.

Job purpose, tasks and responsibilities:
The main purpose of the role is to support the operational requirements for B2B contracts under the supervision and direction of the Senior Client Service Manager and Sales Team.

Adopting a customer centric approach, you will ensure that the commitments made to clients by the Sales Team are delivered and expectations are exceeded. You will be central to the smooth and efficient running of the programme from go-live through to assessment, performing a pivotal function on a global basis.

Key responsibilities include:
- Embrace the customer centric culture within the team, with passion and enthusiasm to provide exceptional customer service and a positive approach to dealing with people from diverse backgrounds.- Have an excellent standard of product knowledge, to offer accurate and appropriate guidance to clients and learners.-
- Providing learning support as required, so learners are enabled to engage and interact fully with their studies.- Dealing sensitively with mitigating circumstances requests and providing accessible solutions for learners with special educational needs.- To be aware of safeguarding and wellbeing policies (training provided).- Supporting the operational delivery for B2B contract fulfilment.- Supporting the Client Executive(s) and Client Services Manager as required with training delivery and event management, including virtual event set up, learner access to content via LMS and customer feedback collation.- Supporting with the processing of training, group and corporate membership enrolments on salesforce within identified process, ensuring compliance with SLA; sale terms and conditions; eligibility requirements; data protection and local tax regulations.- Supporting with any management information reporting as required.- Adhere to team’s KPI and SLAs and demonstrate a commitment to continuously improve on service delivery- Executing any administrative related activities as may be needed by the client or Client Services Team.

Essential and desirable capabilities:
**We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...**

You will also need;
- To be self-motivated and passionate about providing excellent customer service.
- Excellent communication and relationship-building skills (with both internal and external stakeholders)
- Good planning and organisational skills
- Accuracy and consistency
- To be commercially astute
- Experience of using a CRM and an LMS is desirable

Wherever you are in your career and whatever your expertise....................: You are naturally supporting of others and enjoy building relationships through your empathetic, collaborative style. You are resilient and adapt to change with ease and you have a strong attention to detail. Before you go....:
**Find what you’re looking for**

We are** ambitious **and **inclusive, **filled with **integrity **and **curiosity. **We are Wilmington PLC. Are you? Join us and achieve more within your career with mutual respect, support and fair rewards.

**What we’ll give you**

When you join us, you’ll be able to utilise hybrid working, and receive benefits that include a performance-related bonus, pension, life assurance, additional holiday purchase, subsidised gym memberships, cycle to work scheme, discount vouchers and access to wellbeing resources.

**Bring what makes you unique**

**The Legal Bit**

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
- Please note that this role may remain advertised until an offer of employment has been made.

LI-Hybrid


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