Head of Customer Care Kmh/yw/422

3 weeks ago

Leeds, United Kingdom Keepmoat Homes Full time

Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live.

Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing - from finance, design and planning, to developing and building. Our comprehensive skills and capabilities give us a wider perspective across the whole housing lifecycle and we create lower risk ways of building homes people need.

For more than 90 years our work has been absolutely visible to local communities so being part of the community is in our DNA. We hire local suppliers and tradespeople and work with local communities to make sure that our plans meet their needs.

**Job description**:
**Main purpose of the role**

We have a rare and exciting opportunity for a_ _Head of Customer Care to join us, setting the direction of our Customer Care function in our Yorkshire West region, based from our regional head office in Leeds with travel within the region and agile/hybrid working. It is an exciting time to join us in this role as we have recently become corporate members of the Institute of Customer Service.

**HS&S Responsibilities**

To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.

**Skills, knowledge & experience**:
We are looking for an established Customer Services leader who embodies our Keepmoat values; a **straightforward **and skilled communicator**, **who is** creative **and experienced in driving an idea generation culture within their teams. They will be **passionate **about leading a team to provide the highest quality customer care, and an established **collaborative **relationship builder at all levels.

**Education & qualifications**:
**Why work for us?**:
At Keepmoat Homes we pride ourselves on being a great place to work. As the market leader in our industry we want to ensure that we attract, motivate and retain the best people who can deliver the best service for our customers.
- Competitive rates of pay - We regularly check our pay against our competitors to make sure they reflect our position as market leader. We also review our pay every year.
- Bonus Scheme - Our annual bonus scheme is linked to team and company performance.
- Special offers for staff - We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out.
- Trust - We encourage you to come up with ideas and get the most out of your job with us.
- Development - we offer genuine development opportunities to progress your career.

**Our values**:
Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement.
- Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It’s about being respectful and working in a transparent and honest way.
- Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible.
- Passionate - We care about what we do. We put pride and energy into delivering results. It’s important to us to do a good job.
- Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don’t offer a one size fits all solution; we are flexible and will tailor our services to our customers’ needs.

**Reference**: KMH/YW/422
**Hours**: 37.5 hours per week, Monday to Friday
**Location**: Leeds, LS12 6AN
**Employer**: Keepmoat Homes, Yorkshire West
**Job type**: Permanent, Full Time
**Closing date**: 31/05/2023

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