Customer Care Maintenance Technician

4 weeks ago

Leeds, United Kingdom Stonebridge Homes Ltd Full time

An exciting opportunity has arisen for an enthusiastic Customer Care Maintenance Technician to join our ambitious, growing business.

Stonebridge Homes is a Leeds-based housebuilder, operating throughout Yorkshire and the North East, with a well-deserved reputation for building quality, high specification homes in sought after locations. We have a wealth of experience in the housebuilding industry and a proven track record in delivering successful housing schemes.

We have exciting plans for growth that will soon see us increase the number of outlets in Yorkshire and launch further developments in the North East of England. As the business grows, we are focused on retaining our strong dynamic culture with, at its core, a committed and passionate workforce and our well-earned reputation for innovation and quality. It really is a great time to join our company as we commence the next exciting chapter.

The purpose of the role is to safely and efficiently undertake remedial work in a customer's home to the standards and timescales set out by Stonebridge. Our customers journey is at the forefront of what we do and you will be an integral part of our highly experienced Customer Care team who focus on delivering the highest level of customer care at all times.

If you are excited about joining an ambitious, growing business, we would really love to hear from you.

**KEY RESPONSIBILITIES**
- Conduct remedial work at customer properties to a high quality as directed by the Customer Care team
- Ensure all work undertaken in a customer's home is done so in line with company health & safety policies and any associated risk assessments
- Consistently adhere to exceptional standards of behaviour and attitude when working in a customer's home. Act as an ambassador for our business and brand when interacting with customers and our supply chain partners
- From the appropriate point maintain contact with the customer to provide them with timely decisions on workload and prioritisation changes
- Raise any technical areas of development with the Customer Care Coordinator and be willing to undertake training to expand skill base
- Remain flexible in approach to work and customers to respond to changing priorities whilst maintaining the ability to work to high standards under pressure
- Demonstrate visible pride in the work undertaken

**EXPERIENCE AND QUALIFICATIONS**
- At least 5 years time served or experience in joinery plus one or more of the following trades; painting & decorating, mastic, cosmetic surgeon, tiling, plumbing
- Full, clean driving licence
- Great communication and rapport building skills
- Committed to delivering high quality outcomes for our customers
- Ability to work on own and as part of a team
- Act as a role model for our values demonstrated via behaviour and attitude
- Demonstrate high levels of flexibility and ability to plan and organise

**BENEFITS**

We offer an opportunity to work in a growing business led by its values in a fast-paced environment. Our benefits package includes:

- Salary £31,500
- Discretionary Quarterly and Annual Staff Bonus Scheme
- Enhanced holiday entitlement
- Private Healthcare
- Access to the Pension scheme
- Company van will be provided

**Salary**: £31,500.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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