People Operations Co-ordinator

3 weeks ago


Solihull, United Kingdom Serco Full time

Support the People Operations manager to ensure that the appropriate quantity, consistency and quality of staff are deployed for work at the right location within agreed timescales.

Supporting key activities associated to managing the full end to end life cycle for employees across the temporary workforce within a specific region, this will include; attracting and recruiting the highest calibre of temporary workers, on-boarding and assisting with screening/vetting of all new starters, managing performance, rostering whilst also being the first line for all HR related queries.

**Homebased but also required to travel occasionally to site covering the West Midlands.**

DUTIES
- The People Operations Coordinator will report directly into the People Operations manager and will be responsible for supporting at all levels across the end to end life cycle of employees within our temporary workforce.

This will involve supporting a number of different activities within different sections of the employee’s life cycle which includes;

Onboarding - supporting the onboarding process for new starters, ensuring a smooth end to end process for the employee being offered a position with Serco.

Screening and Vetting - Supports with any activities associated with collecting the right documentation from new starters to ensure security clearance validation checks can be initiated in a timely manner and in accordance with policies and guidelines.

Training and Learning - Ensuring that all mandatory training modules are completed by employees in a timely manner, in accordance with company guidelines.

Payroll and Data Queries - Supports with understanding specific queries related to payroll and data and seeks to respond and resolve in an appropriate manner as efficiently as possible, whilst continuing to always provide an excellent level of customer service.

Ensure compliance with all relevant health and safety legislation and the relevant Serco safety standards in accordance with company Health and Safety guidelines, policies and procedures.

Monitor and report on performance in line with development plans and KPI’s for implementing and achieving the overall recruitment and attraction strategy.

ESSENTIAL
- **Ability to work under pressure and deliver to strict deadlines**

**Can work collaboratively and networks effectively utilising all resources available**

**Strong Telephone Etiquette**

**Attention to detail and strong prioritisation skills**

**Be flexible and Friendly, with a high-level of self-motivation**

**Excellent Organisational Skills**

**Strong knowledge of MS Office, including Word, Excel, and Outlook**

**Proactive, resourceful and efficient, with a high level of professionalism and confidentiality**

**A highly customer-orientated approach committed to achieving excellent levels of customer service.**

**Driven and motivated to increase awareness for self-development and encourages and motivates teammates to do the same, supporting through training and mentoring where possible.**

ADDITIONAL REQUIREMENTS

**Due to the nature of this role it is desirable for you to hold a Full UK Driving Licence due to travel commitments within the contract.**

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in Solihull


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