Customer Advisor
3 weeks ago
Temporary Customer Advisor - Housing
The role is on an ongoing basis during a busy period and there maybe the opportunity for permanency.
**Requirements**:
- Strong customer service experience
- Housing sector experience desirable
- Applicants must be available immediately
- This is an office based role with occasional working from home days
**Duties**:
- Provide professional, polite, and helpful service to customers, ensuring high levels of satisfaction.
- Handle customer inquiries to a high standard of quality, following defined procedures.
- Take ownership of all customer inquiries and progress work towards resolution.
- Ensure accurate and consistent adherence to procedures in service provision.
- Maintain a high degree of accuracy in inputting information into IT systems.
- Maintain confidentiality of customer information.
- Handle calls in accordance with scripts for maintenance/repair inquiries.
- Comply with all communicated policies, procedures, and codes of practice.
- Maintain administration systems promptly and accurately.
- Respond to order variation requests from contractors.
- Follow up on Customer Satisfaction correspondence.
- Raise and book follow-on works from other contractors.
- Carry out general administration duties for non-telephone-based customer inquiries.
- Liaise effectively with colleagues in other teams/departments to resolve problems.
- Complete administrative tasks as requested by the Contact Centre Manager.
- Accurately record and direct customer complaints to the appropriate person/department for resolution.
- Deal with incoming mail as directed by the Contact Centre Manager.
Hours 9 - 5 Mon - Fri
Hourly rate £13.33ph
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