Renewal Coordinator

5 months ago

London, United Kingdom Home Made Full time

**Renewal Coordinator | Home Made**

Different from the norm (because that's how we roll at Home Made), our Renewal Coordinator (also known as Account Executives internally) are focused lettings professionals who handle that key part of our sales funnel, the offer We leave the viewings to our Sales Associates, so we can keep things as efficient as possible for the customer.

You'll work on our Build to Rent side of the business, managing the offer process from aligning with landlord expectations, through to offer confirmed. Handling high volume is a core part of this role as well as working as part of a well oiled sales team

**_
Working hours_**_: Rotas are set in advance - Monday to Friday 9am-6pm or 10am-7pm. This role also requires a bi-weekly Saturday with a day in lieu in return._

**_ Office location:_**_ Based in Southwark, this is an office-based role - Post probation this moves to 1 day a week WFH_

**_ Salary:_**_ £25K base + Commission (OTE £40K)_

**Working with us**:
Home Made is the fastest-growing property technology company that is fixing renting for good By combining technology and a customer-centric approach, we are making the renting experience to be better, safer, and fairer for all. Our work culture is based on driving change, working with integrity, and encouraging a diverse workforce where everyone has the right to be heard. Together we are on a mission to fix renting for good

To explore more about what we do, click here.

**Sound interesting, what does the role involve?**
- Execute on the high-volume rental offer process for build-to-rent clients
- Manage the process of populating the offer form, ensuring that all relevant information is collected and entered correctly on the CRM
- Qualify and prepare all offers in line with business rules to ensure they meet set standards and are fully compliant
- Lead the negotiations with renters and secure rental offers, ensuring that all parties are kept informed throughout the process. Any offer terms that do not meet minimum client expectations should be escalated to the corresponding Account Lead
- Quickly build rapport and handle objections in a calm and confident manner
- Conduct full debriefs for any fall-through offers, ensuring that any lessons learned are captured and actioned
- Attend and contribute to client site training sessions
- Conduct research to understand the local rental market, including rental prices, property amenities, and competitor offerings, to inform pricing and marketing strategies
- Work closely with our sales team to provide a high level of customer experience. Collaborate to ensure smooth and efficient processes
- Provide a high level of customer centricity in all aspects of written and verbal communication
- Be a part of the wider team to achieve the Home Made mission and vision
- Be a culture and values champion

**This is the role for you if**:

- Prior experience with Sales (any industry)
- You have a flare for a fast paced environment, organisational and periodisation skills are some of your strengths
- You are an excellent communicator with the ability to build rapport with a range of customers
- You are results-driven, looking to surpass targets
- Exceptional written and spoken verbal communication skills

**Benefits of working with us**:

- Annual Leave: 24 days leave + your birthday off
- Modern, state of the art offices
- Employee Perks: discounts for stores, cinema etc
- Yearly Half Day Charity Day
- Office Social Events (Summer and Winter Parties)
- Culture Club: Running Club, ad hoc events for notable dates (St. Patricks day, Diwali, Movember), Meditation Sessions, Mental Health Champions, CSR opportunities
- On site Gym access, showers (towels & shower gel), and indoor bike storage
- Weekly Friday 5pm Happy Hour in the office
- Opportunities to upskill in your career through our Learning and Development Programme

**_We are an equal-opportunity employer_

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