Customer Champion and Studio Assistant

2 weeks ago

Bow, United Kingdom Aesthetic Laundry Full time

Job Summary:
**Responsibilities**:

- Process orders, track shipments, and communicate with customers to ensure their orders are fulfilled correctly and on time
- Work closely with our cutting and make teams to ensure high-quality made-to-order garments are delivered on time
- Monitor raw material inventory levels and collaborate with the production team to prioritise and fulfil orders
- Assist with packing and dispatching orders, ensuring accuracy and efficiency
- Maintain detailed records of customer interactions and transactions in our CRM database
- Provide feedback to our marketing and design teams based on customer inquiries and feedback

**Requirements**:

- 4+ years of experience in customer service or a related field
- Excellent communication and interpersonal skills, with the ability to empathise with customers and understand their needs
- Strong organisational skills and attention to detail, with the ability to manage multiple tasks simultaneously
- Proficiency in Microsoft Office and experience with CRM software
- Ability to work in a fast-paced environment and adapt to changing priorities
- Passion for fashion and a commitment to providing excellent customer service

Note: This is currently a part-time role with the potential for full-time hours and growth opportunities as you become an integral part of the team.

**Job Type**: Part-time
Part-time hours: 24 per week

Pay: £12.00-£13.00 per hour

**Benefits**:

- Flexitime

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Bow: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 4 years (preferred)

Work Location: In person

Expected start date: 22/03/2023

Flextime

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