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Live Chat Sales Agent Based in Our Boston Office

4 months ago

Boston, United Kingdom DonnaComm LTD Full time

**Please note this position is based in our Boston office, with occasional working from home**

An opportunity to earn a great salary of £20,280 per year with an uncapped bonus scheme for overperformers.
- **What will you be doing?**

We are searching for talented individuals to join us on Webchat within our growing team in our Boston based contact centre. In this role, you will be responsible for identifying customer needs and determining appropriate actions for resolution, delivering commercial KPI’s within our partner stores and increasing our digital presence. By interacting directly with customers through an online conversation platform, you will understand their needs, build trust and create a personal experience to be remembered.
- **Who are we looking for?**

We need passionate team members who can help us capture the energy and initiative needed to deliver amazing customer service and sales each day.
We are looking for people who are level headed, have a mature mind-set, combined with enthusiasm, energy and drive. Commercial understanding and the ability to identify potential opportunities, as well as holding strong communication skills will be key to this role.

You'll need to be able to commit to working between the hours of 8am and 10pm, including weekends and bank holidays. We operate every day of the year.
- **What’s in it for you?**

This role offers a competitive salary and an opportunity to earn uncapped bonus. You will get to work with a fun, diverse and driven team who love what they do and a leadership team who listen, support and inspire you to be your very best
- **You will also need to**:

- Meet and exceed individual sales targets and ensure compliance against key metrics
- Undertake regular learning and development and align with company and FCA requirements
- Adhere to company and regulatory policies and guideline at all times
- Partaking in Vodafone’s security vetting process whenever required

**Salary**: £20,280.00 per year

**Benefits**:

- Additional leave
- Cycle to work scheme
- Employee discount
- Flexitime
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Store discount
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Loyalty bonus
- Performance bonus

Ability to commute/relocate:

- Boston PE21 7TW: reliably commute or plan to relocate before starting work (preferred)

Work Location: One location

Reference ID: WC_JAN22