Referrals Assistant- Supported Living

6 months ago

Eccles, United Kingdom Northern Healthcare Full time

Are you passionate about making a positive impact on individuals with mental health challenges? Are you a detail-oriented and highly organised professional with exceptional communication skills? If so, we have an exciting opportunity for you to join our dynamic team as a Referrals Assistant in the Supported Living Mental Health Industry.

Northern Healthcare is an independent provider of supported living services for individuals who require support due to a mental health diagnosis, learning disability or autism.

We want to make a lifelong positive impact on the quality of life of the people we support. As a Referrals Assistant, you will play a vital role in ensuring the smooth and efficient coordination of referrals to our supported living programs, contributing to the well-being and recovery of our Residents.

Join our team and be part of a rewarding journey as we make a difference in the lives of individuals living with mental health challenges.

Working for your organisation

Your key attributes
- Must have the right to work in the UK.
- Our values - PROUD - Positive, Respectful, Open and Honest, Understanding and Dedicated.
- Supportive and empatheti

**Qualifications and Skills**:

- Previous experience working in health and social care administration.
- Excellent organisational skills with the ability to manage multiple priorities and meet deadlines.
- Strong communication skills, both written and verbal, with the ability to engage and build rapport with diverse individuals and stakeholders.
- Empathy, compassion, and a genuine commitment to improving the lives of individuals with mental health challenges.
- Proficiency in using computer systems and software for data management and reporting.
- Knowledge of local mental health resources, services, and referral pathways is an asset.

Where you’ll be working

You will be based out of Head Office located in Eccles, M30

Working Hours

The role is a full-time position working 37.5 hours per week. This role requires a level of flexibility

Employee benefits
- Competitive Salary
- Company pension scheme and contribution.
- The equivalent of 33 days annual leave (inc. Bank Holidays).
- Enhanced maternity, paternity and adoption pay.
- Free enhanced Disclosure Barring Scheme (DBS).
- Free car parking at the majority of our services

Career development & Training
- Career development and recognition scheme.
- Train towards NVQ in Health and Social Care.
- Support with further studies
- Induction and buddy programme.
- Apprenticeships route

Awards and recognition
- Refer a friend scheme with Care Friend
- Employee recognition scheme.
- Annual employee awards.
- Monthly NHC Values Champion Awards

Employee Wellbeing - lots of incentives including
- Option to purchase 5 days extra annual leave.
- Group Life Assurance scheme.
- Group Income Protection.
- Flexible working week.
- Free Employee Assistance Programme with Health Assured - offering holistic solutions, physiotherapy, wellbeing support & Advice.
- Optional healthcare cover with Sovereign Healthcare, including dental, optical, prescriptions, and physiotherapy.
- Site Wellbeing budget.
- Access to discounted products and services through the Blue Light Card scheme.

**Key Responsibilities**:

- Assist the Referrals Co-ordinator as the primary point of contact for incoming referrals from various sources, including mental health professionals, social workers, hospitals, and community organisations.
- Collaborate closely with our clinical team to gather and review relevant information, ensuring a comprehensive understanding of each client's mental health condition and support requirements.
- Coordinate and schedule assessments, interviews, and tours for potential clients and their families.
- Maintain accurate and up-to-date records of referrals, including client information, progress, and outcomes.
- assist the Referrals Co-ordinator in providing regular updates and reports to internal stakeholders on the status of referrals, highlighting any challenges or areas for improvement.
- Build and maintain strong relationships with external stakeholders to ensure a streamlined referral process and facilitate effective communication.
- Stay informed about industry trends, best practices, and regulatory requirements related to supported living and mental health services.

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