Account Manager

3 weeks ago


Walsall, United Kingdom GCS Associates Full time

The Role:
The Account Manager role is responsible for maintaining and developing a customer
portfolio with a keen focus on new business and account management.
Identify areas for innovation and investment to assist with growth.
Key Responsibilities:
Sales
- Achieve growth in all areas of BCS Group and ensure sales targets are monitored to
esnure targets will be achieved.
- Manage a customer portfolio of key accounts and specialist projects, to build strong
and lasting relationships.
- Develop relationships with key suppliers and manufacturers to ensure knowledge
and understanding of latest industry products and innovations.
- Work with Barhale senior management to ensure leads are generated where
appropriate.
Business Development
- Offer full support to Sales Manager on PQQs, tenders and major projects that benefit
the business.
- Work closely with Business Unit Management, Sales Manager and Marketing Team
to ensure the right customers are being targeted with offers, promotions, clearnaces
and special offers.
- Identify mailshots and exhibitions that BCS should attend as a business.
- Ensure that customer feedback is obtained and shared on a regular basis to make
the business more effiiecent and to maintain a high level of customer service.
- Monitor competition from a sales perspective and ensure that all information is
shared.
Customer Relationship Management
- Manage all customer activity via the CRM system to ensure all relevant data and
information is captured as well as maintaining a pipeline of opportunities.
- Participate in networking at industy events and exhibitions to benefit the business.
- Ensure customer complaints are dealt with and addressed in a timely and
professional manner and closed out correctly with all necessary departments and
managers.
Reports & Administration
- Complete a winning works summary on a monthly basis that contributes towards the
board report and quarterly business review submissions.
- Share good news strories; major wins, new accounts, high profile orders, tender
success on all relevant platforms including Barhale news and communication
cascades that raise the profile of BCS Group.
- Complete own administration requirements in a timely fashion.
CF820-51 Version 1
Page 2 of 3
Key measures & targets:

- Sales targets
- New business
- Customer retention
- Customer satisfaction
Key relationships:

- Sales Manager
- Internal Sales Team
- Key Clients
- Key Suppliers
- Accounts Team
Person Specification:
Essential
- Experience and indepth knowledge and understanding of working in sales
- Strong verbal and written communication skills
- Good time management and planning skills
- Ability to prioritise workload and meet deadlines
- Strong presentation skills
- IT skills, CRM and design software experience are essential
- Team player
Desirable
- Experience of working in the construction and hire industry

**Benefits**:
As well as offering a competitive salary, remuneration for this role includes flexible benefits,
which provides a range of guaranteed benefits including but not limited to:

- Company car/car allowance
- 5% Company pension contribution
- Life Assurance at 2 x notional salary
- Single persons private medical cove


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