Credit Controller

1 month ago

Nottingham, United Kingdom South Charnwood High School Full time

Are you looking for a rewarding career where you can make a difference?

EMSS are looking for x2 Full time Credit Controllers to join their expanding busy team.

EMSS are going through an exciting period of growth and have a new Credit Controller opportunity available within our team.

**About the Role**
- Full end to end ownership of given customer portfolio with specific KPI and collection targets met.
- Ensure collections are prioritised to minimise non collection risk.
- Work in line with benchmarked best practice, customer needs and Finance strategy
- Work with service areas to identify the root causes of invoice queries and reduce repeated queries that prevent / delay payment.
- Agree and arrange instalment repayment plans in line with agreed processes.
- Identify and action allocation of customer receipts
- Provide administrative support for customers and service areas including but not limited to copy invoice, Statements, and account reconciliations.
- Identify non collectable debt and collate write off schedule for processing
- Identify debt required for escalating to legal action and or external debt recovery
- Identify where collection and escalation activity has been exhausted with decision required from service area on how to proceed.
- Process customer payments by card
- Query management, working with customers and service areas to ensure all queries are followed through and resolved where possible.
- Build strong working relationships with service areas and customers to aid improved query resolution and timely collection of debts due. Face to face site where needed to reconcile and or manage any account issues.
- To ensure adherence to key performance indicators, targets and service level agreements set within the team.
- To embrace a ‘one service’ approach to customers, colleagues and team members promoting customer service and excellent service delivery.
- Promote best practice that will improve processes and relationships
- Have a team spirit, willing to help others where needed.
- Support an environment that promotes equality and diversity
- Any other duties deemed to be commensurate with the grade of the post, working within the debt strategies and processes agreed

**About You**
- Experience in Credit Controller (preferably B2B)
- Microsoft Excel user. (Comfortable manipulating and presenting data)
- Proven Organisational and prioritisation capabilities
- Be able to build Customer/internal relationships
- Be able to manage high workload. Setting own meetings and agreed objectives.
- Demonstrate an understanding of their ledger at customer level
- Ability to communicate clearly and concisely
- Takes personal ownership for own work and performance
- Works at a consistent standard and is result focused.

**For more information or an informal discussion, please contact**:
Suzana Lugonja, Finance Team Manager, EMSS

Telephone:
**How to Apply**

**Job Types**: Full-time, Permanent

**Salary**: £24,501.00-£26,850.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Nottingham, NG2 3NG

Reference ID: 122

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