Customer Services Coordinator

4 days ago


Consett, United Kingdom Dellner Romag Full time

Sweden’s Dellner Group incorporates two major divisions, Dellner Polymer and Glass Solutions based in the UK and the Dellner Bubenzer Group which is an industry-diverse global leader in the design and manufacture of braking systems for the material handling, crane & hoist, container handling, mining, marine, industrial, offshore, oil & gas, and wind energy sectors.

Dellner Polymer & Glass Solutions operates from 5 different sites across the UK providing technologically advanced vibration control, rubber fabrication and bonding solutions for a global market. Additionally, we design, engineer, manufacture, test and supply specialist glass and glazing products for the architectural, global rail, transport, security and museum showcase markets.

**Main Duties include;**
- Converting inbound sales into orders/invoiced sales through tasks including but not limited to:

- Working with the New Product Introduction department ensuring that quotes are realistic (cost, lead time etc)
- Providing information and preparing BOM requests.
- Work with key stakeholders to ensure that products are shipped on time/assembled and installed, creating picking list/delivery note and booking of transport slots.
- Ensure agreed commercial outcomes of claims are implemented
- Ensure effective and timely communication with customers regarding quotes, orders, delivery schedules and invoicing
- Represent the voice of the customer at internal and always acting with the best interests of the company
- Supply KPI data and identify trends to MP&L and other departments
- Identification of projects and sales opportunities building and maintaining excellent relationships with customers
- Support the ongoing development of the internal supply chain process
- Support the implementation of the new ERP system
- Booking hotels and transport for the installation team
- Handling paperwork specific to staff working offsite e.g. RAMS, pre-installation questionnaires, key handover documents

**Specific person criteria;**
- Computer literate and able to use Microsoft Word, Excel and Outlook (essential)
- Previous experience using an MRP/ERP system (essential)
- Awareness of supply chain procedures and pricing frameworks (essential)
- Customer centric with good interpersonal and negotiation skills (essential)
- Good product knowledge - architectural, rail and vehicles (essential)

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday



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