Technical Support
1 month ago
**Technical Support**
**Nottingham**
**Temp to perm**
**£25,000-30,000 per annum (depending on experience)**
Benefits once permanent of Technical Support role; 33 days holiday (including bank holidays), employer’s pension contribution: 5% of basic salary, life Insurance: 4 times your annual basic salary and a Cash Plan health insurance: will be offered after joining, on-site parking.
We are recruiting an experienced Technical Support person to join a successful company based in the Nottingham area.
The main purpose of the Technical Support role will be to support effective take-up and services (including hardware, software, and data services) from strategic and high worth clients whilst providing an effective customer experience through deployment and use of products/services.
Duties and responsibilities of the Technical Support:
- Supporting Sales and Product Management on all aspects of products including - functions, features, and deployment monitoring
- Manage inbound and technical queries from internal and external clients.
- Full project delivery oversight supporting direct clients and third-party contractors.
- Assist with hardware return process, diagnostics, referrals/recommendations.
- Manage training function through use of supporting documentation, manuals, and new product literature.
- Degree or time served experience in Engineering preferred.
- Knowledge of electronics.
- Technical knowledge in IoT and a good understanding of sensor hardware, software, data, interface protocols, wireless and network products, radio frequency and installation standards.
- Familiar with RF protocols such as ZigBee, LoRaWaN, EnOcean and IoT platforms such as IBM Watson, Azure IoT and AWS IoT Core.
- Confident and clear communicator by phone and in writing.
- Able to self-plan and deliver strategic and tactical support and pre and post installation.
- Previous experience supporting in a customer or service management role.
**Job Type**: Temp to perm
Contract length: 3 months
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- Free parking
- Life insurance
Schedule:
- Monday to Friday
Work Location: In person
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