Contact Centre Agent

**Contact Centre Agent | London|Permanent**

**Hours: 40 Hours**

**Salary: £24,169.60**

**Benefits and perks**:

- An **impressive holiday allowance** that rises in line with your years of service.
- **Additional day off** for your birthday so you can celebrate in style.
- **Death in Service** allowance to ensure your loved ones are provided for in the event of tragedy.
- Spend those crucial moments with your new-born baby with our **enhanced Maternity and Paternity leave.**:

- **Complimentary day of annual leave** to cherish unmissable family moments - could be graduation, first day of school or moving home.
- Look after your wellbeing with access to a **health and wellness program.**:

- Make the most of **‘Medicash Perks at Work’ **- a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
- Our** ride to work** scheme means you can keep fit while saving money - what’s not to like?
- Travel for cheaper with** **interest free** season ticket loans** (available after a years’ service).

CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.

**Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before**

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Customer Service Agents to ensure we continue growing and improving every day.

**This is where YOU come in**

We have a fantastic opportunity for a Contact Centre Agent.

As a Contact Centre Agent you will be dealing primarily with people is a varied, exciting and sometimes challenging day job. So this role is most suited to applicants who love interacting with people and relish the opportunity to tackle a challenge head on, and also enjoy that great feeling when they resolve it

To ensure our customers get the best experience when dealing with us, we need our Contact Centre Agent to be compassionate and able to empathise with our (and if all goes to plan, YOUR) customer, whilst managing their expectations and resolving any issues they face.

**The main responsibilities within the Contact Centre Agent role are**:

- Excellent verbal and written communication
- Pleasant and friendly telephone manner at all times with both internal and external Customers
- Competence in the use of Microsoft Office products and excellent computer skills
- Excellent organisational and prioritisation skills and be able to work effectively in a fast-paced environment
- The ability to act on your own initiative without constant supervision
- Work well as part of a team, be open-minded towards the ideas and views of others, contribute to & welcome feedback, support in building team spirit, enable others to succeed
- Tackle issues quickly and effectively
- Treat people with respect under all circumstances
- Able to communicate professionally and clearly to clients and suppliers
- Be comfortable learning new things

If this Contact Centre Agent role sounds like you, we really want to hear from you

**_We do not require the assistance of agencies with this vacancy - thank you in advance_