Team Administrator

4 weeks ago


London, United Kingdom Central London Community Healthcare NHS Trust Full time

The post holder will be a member of the BRENT Single Point of Access (SPA) team and the responsibilities of the team are to support clinical services to manage the daily demand of referrals and to effectively prioritise incoming referrals for patients who use CLCH services.

PLEASE NOTE - previous applicants need not apply.

The BRENT SPA service working hours are Monday to Friday 8am to 8am. Saturday to Sunday (including all bank holidays) 8.30am to 4.30pm.

The postholder will work 37.5 hours per week within the SPA’s operational hours.

If you are successful in being offered this role, you will be expected to work some evenings, weekends and Bank Holidays.

Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.

Just as we care about our patients’ wellbeing, we care about yours

**We can offer you**:

- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Single occupancy accommodation in Central London - (we can help you find accommodation in London, support you with your deposit)
- Car lease scheme *T&C’s apply
- Flexible working options
- Annual travel card loan
- Training, support and development in your career

As an NHS trust,we are committed to equal opportunities and ensuring equality and diversity in the workplace.

**We have a number of staff networks**: Disability and Wellbeing Network (DAWN), Race Equality Network and the Rainbow Network which supports LGBT+ staff. Each network has a champion who is an executive director at the Trust and they hold regular meetings to discuss issues and make plans to improve CLCH.
- Process new referrals in accordance with local Standard Operating Protocols (SOPs)
- Book clinics and appointments and manage cancellations or amendments in a timely manner
- Maintain health records as required and according to local SOPs
- Utilise relevant electronic patient record systems to enter and retrieve patient data ensuring all details are accurately recorded in a timely manner
- Provide accurate confirmation of appointments to patients
- Maintain the integrity of patient data on electronic patient records, including the creation and update of records

Please refer to the attached job description for full list of responsibilities.


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