Housing Repairs Co-ordinators Sc5

4 weeks ago


Islington, United Kingdom Aatom Recruitment Full time

Working on behalf of a Local Authority, Aatom Recruitment has an opportunity for a Housing Repairs Co-ordinators on a 3 month's contract with a possibility of an extension.

**Inside IR35**

**35.00 Hour per a week**

**A standard DBS check on update service is required**

**Key responsibilities**:
A knowledge and understanding of current issues relating to social housing and social housing
repairs.

1. To diagnose repairs accurately, raise orders on IT systems to contractors and book
appointments.
2. Experience of working in a contact centre answering high volume of calls to ensure targets
are met.
3. Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and
timely manner, to a high standard of customer care using the appropriate greeting, including
name, adapting methods of communication to meet the needs of the customer and ensuring
that a positive image of Islington Council is projected.
4. Excellent communication skills to liaise with other departments, agencies, contractors as
appropriate.
5. Experience of accurately processing service requests in line with policy and to provide advice
and information to customers ensuring that all service requests are processed to Islington
Council's performance and standards, policy and procedural guidelines including statutory,
complying with the Data Protection Act and the Freedom of Information Act.
6. To work pro-actively with team members to improve customer service delivery and to conduct
outbound calls as required.
7. To deal with customer complaints in accordance with the Complaints procedure and to
escalate cases to Team Leaders as appropriate.
8. To undertake training, supervision, seminars, meetings and other events designed to improve
communication and assist with the effective development of the post holder and service area.
9. To contribute towards the overall service objectives and targets of the Housing Repairs
Services Team.

**Additional duties;**:

- To work closely with repairs supervisors, as a part of the Housing Services team to plan and
co-ordinate the working day of Operatives to ensure all works are appointed to the
satisfaction of the customer, while maximising efficiency and completing each task within
the specified time allocations.
- To ensure all trade resources are utilised to their full potential, while maintaining customer
focus and seeking to enhance the customer experience.
- To actively manage the workload of multiple operatives, monitoring timings and ensure job
completion by the end of each working day.
- Reallocating scheduled jobs to operative contractors readily available to ensure all resources
are effectively utilised.
- To action unscheduled jobs and ensure that all emergency and planned repairs are carried
out as per our service agreement and within priority target times.



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