Temporary Website Coordinator
4 weeks ago
Working on behalf of a Local Authority, Aatom Recruitment has an opportunity for a Housing Repairs Co-ordinator on a 3 month’s contract with a possibility of an extension.
A standard DBS check on update service is required
A knowledge and understanding of current issues relating to social housing and social housing
To diagnose repairs accurately, raise orders on IT systems to contractors and book
Experience of working in a contact centre answering high volume of calls to ensure targets
Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and
that a positive image of the client is projected.
Excellent communication skills to liaise with other departments, agencies, contractors as
Experience of accurately processing service requests in line with policy and to provide advice
and information to customers ensuring that all service requests are processed to client’s performance and standards, policy and procedural guidelines including statutory,
complying with the Data Protection Act and the Freedom of Information Act.
To deal with customer complaints in accordance with the Complaints procedure and to
To undertake training, supervision, seminars, meetings and other events designed to improve
To contribute towards the overall service objectives and targets of the Housing Repairs
Knowledge of the main issues affecting social housing.
Minimum of 1 years’ experience of working within a responsive repairs environment and housing management systems.
Experience of dealing with all aspects of building maintenance / repairs in a busy environment
If you are interested, please apply for immediate contact or contact Pocholo
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