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Security Operations Officer

2 months ago

StokeonTrent, United Kingdom ISS Security Facilities Full time

Location: SP1 5PZ

**Salary**: £34,000

Shifts: 6 On 3 Off

**Job Type**: Permanent

At ISS, we are currently looking for Operators to support our SOC Team (Security Operations Centre).
- **The shift for this role will be 3 days/3 nights/3 off, therefore you will need to be fully flexible working days, nights and weekends.**_

**SECURITY KEY PURPOSE and SERVICES**

Deliver a service and incident management service and to Support the SOC Team

Lead by delivering the day to day services delivered through the Security Operations Centre (SOC)

**JOB LEVEL**
- To ensure that the service is managed and supported at a coal face level through the demonstrable service delivery of SOC operations Be a fully integrated member of the duty team to deliver all operational needs safely and in line with current Leading Self
- Deliver the security industry act and associated standards through the SOC immediate operational needs and compliance with the private
- legislation
- Deliver the SOC service through compliance with BS7499 on a day to day basis.
- **Be a user of IT & Analytics, Sustainability, Safety, Health & Wellbeing and Customer experience concepts and**:

- Deliver service in the SOC solutions
- Receive and escalate all incidents in line with procedures, incident management, and strategic Ops
- Work to all processes and functions of the SOC
- As a team member, ensure that the operators deliver to the needs of that
- Ensure that all deployed assets are safe and incidents are managed to conclusion or escalation
- Deliver daily reporting including productivity and labour effectiveness

**SUCCESS CRITERIA**
- Through quality service provision on a shift basis (as afar as this remit goes)

**KEY LEADERSHIP COMPETENCIES REQUIREMENTS**
- Ensure we maintain our ACS accreditation and contract base KA KPI’s are delivered through the SOC
- Be identified as a key team member and a supporter of the retention and extension of the SOC ethos.
- Work with the daily reports and senior Key Account management and ensure all audits and other needs are met and sites and teams visited.

**KEY AREAS OF COLLABORATION AND INFLUENCE**
- Support the success of security across the business through owning entities and leadership by best in class service through the SOC
- Work with the SOC team leads
- Work with the Security Place makers across the business
- Work with central contracts
- Work with central payroll

**EXPERIENCE AND TRAITS**
- Working in a Security Operations Centre
- Working with security policies based on industry standards and best practices
- Familiarity with process development and/or incident management experience
- Ability to communicate efficiently within a team environment
- Report writing skill

**Salary**: £34,000.00 per year

**Benefits**:

- Company pension

Schedule:

- 12 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Stoke-On-Trent: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you fully flexible working days/nights/weekends?

**Education**:

- A-Level or equivalent (required)

**Experience**:

- security: 1 year (preferred)
- Do you have busy call centre environment?: 1 year (preferred)

Work Location: In person

Reference ID: EI4AM SOCO0400423