Senior IT Support Technician

4 weeks ago


Beeston, United Kingdom Reed Full time

Looking for your next exciting opportunity as an Senior IT Support Analyst?

**Salary**: Up to £38,430

Located: Onsite/Hybrid

I am happy to present to you a fantastic opportunity with one of our market leading clients who has asked us to help recruit for the expansion of their 3rd Line Technical Support team. This company has grown from strength to strength charging the way asone of the most influential and lifechanging services in the industry.

Your key duties and responsibilities will include:
Maintain a pro-active monitoring of all requests, incidents and problems at all times.
Focus on 3rd line calls/tickets as needed but also provide support on escalations from 1st and 2nd line infrastructure Technicians.
Work with and escalate where necessary to the Service Desk Manager.

What experience do you need?

Experience troubleshooting network protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs.
Solid experience as a 2nd /3rd Line service Desk Analyst working in service desk environments using ITIL ticketing system.
Experience working with azure/cloud frameworks via Microsoft Office 365.
ITIL certification, MSCE or higher.



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