Customer Service Advisor

6 months ago

Aberdeen, United Kingdom OCS Group Full time

**About The Role**:
An integral member of the Bon Accord Centre customer services team, you will responsible for providing high quality information and customer service to the general public and shoppers at the Information Hub and throughout the mall.
- This role is for a maximum of 12 hours per week, and your shifts and hours may change, so there will be a need to be flexible.

**Duties**
- To provide excellent customer service to the general public at the Information Hub and throughout the centre in a warm, friendly and efficient manner.
- To have an excellent working knowledge of the centre, its stores and the car parks in order to deal with customer enquiries.
- To have a good understanding of local city centre amenities to help with tourism, retail, and transport enquiries and the skills to source relevant information on-line quickly and efficiently.
- To promote and sell the Aberdeen gift cards which involves handling card sales and explaining terms and conditions to customers.
- To liase with retailers and the centre management to ensure clear and consistent communication.
- To manage and assist in the display of marketing materials in the centre, such as posters, leaflets, store guides, etc.
- To review the centre website and app ensuring they are up to date and relevant, and assisting the marketing team in effective use of the social media platforms.
- To maintain and process season parking passes and ensure administration and records are kept up to date.
- To assist the commercial manager in mall retailing administration, completing this in an accurate and timely manner and to a high standard.
- Monitor activity within the mall, requesting support from the cleaners and security where required.
- To ensure the Information Desk is kept clean, tidy and welcoming.
- To carry out duties in accordance with instructions issued by the centre management.
- Positive & professional attitude
- Excellent customer service
- Good interpersonal & communication skills

**What will you get in return?**
- A pension scheme
- to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
- Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
- Long Service Awards
- Cycle to work scheme
- discounted bicycles
- Access to our Employee Assistance Programme
- 24-7 Wellbeing Support

**About Us**:
At OCS, we’re a proud bunch of around 20,000 colleagues who put customer service at the heart of everything we do. We are not just a cleaning company; we hire security officers, caterers, landscapers, and engineers to name just a few. Our job and career opportunities are endless for full-time, part-time, and casual positions, in addition to countless internal opportunities for existing colleagues. We are big believers in supporting and investing in our colleagues from their very first day because we know that our people are critical to our business and making sure we deliver for our customers. This is what makes OCS a great place to work.

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