Door Kits Estimator

**OUR COMPANY**

JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings.
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

Do you have a genuine passion for Customer Service and a desire to help others? Would you like to work in a global business which puts its people and customers first?** **We have a fantastic opportunity to join our amazing Customer Service Team in Sheffield.

In this fast paced and varied role, you will be the dedicated contact within JELD WEN for Door Kits customers. In this important role you will provide world class levels of customer service, order entry and general account management.

The role would suit someone who has previous customer service experience, whether that be from a retail background or currently in a similar role. There are training and development opportunities, whilst being a part of a friendly and supportive team.

**What your impact will be**:

- Be a strong team player with a collaborative approach, working together as a team to ensure the customer is always at the heart of everything we do
- Deal with inbound & outbound phone calls
- Produce accurate quotations with detailed analysis from the customer information
- Responding to the customer with any issues, errors, or complications in a timely manner
- Retrieving customer information from Salesforce with regards to quotes and orders

**What you'll need to succeed**:

- Minimum 12 months experience in a customer service based role
- Excellent interpersonal skills, both written and verbal
- High levels of active listening, empathy, and resilience
- Highly motivated, with a passion for customer service with a drive to complete tasks
- Attention to detail
- IT Literate - MS Office such as Word and basic Excel

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services