Administrator Coordinator/case Worker

2 weeks ago

London, United Kingdom University College London Hospitals NHS Foundation Trust Full time

The Homeless Intermediate Care Team (HICT) is looking to recruit an Administration Coordinator/Case worker to work in wider Integrated Care Operations Team.

The HICT provide support to people who are experiencing homelessness after their discharge from hospital. The team works across North Central London and help clients in their journey from hospital to move on from homelessness for approximately 6 weeks post discharge. They provide case management to clinical and social care act assessments to aid recovery both physically and mentally to coordinate the resolution of social, health, and housing issues.

The role will have two main functions. One being to provide administrative support to the team, through booking appointments, managing the team’s patient management system, etc. The second will be to assist the team in attending appointments, etc. with clients. These will hugely vary in nature but commonly include embassy appointments and GP appointments.

The post holder will have a degree of autonomy and a proactive approach will be needed to prioritise effectively. The post holder will have key working relationships with all members of the administrative and clinical teams including allied health professionals, support workers, and liaison with nursing and medical colleagues. The post holder will be responsible for escalating and troubleshooting issues will contribute to finding proactive solutions to routine issues.

The post holder will need to have the ability to manage a busy and varied workload. Excellent communication (written and verbal) and strong interpersonal skills are essential to be successful in the role.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

National Hospital for Neurology and Neurosurgery

Royal National ENT and Eastman Dental Hospitals

University College Hospital Grafton Way Building

Royal London Hospital for Integrated Medicine

University College Hospital Macmillan Cancer Centre

The Hospital for Tropical Diseases

University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

At UCLH, we have a real ‘One Team’ ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

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