Housing Services Co-ordinator

7 months ago


York, United Kingdom Thirteen Full time

**Join us as a Housing Services Co-ordinator at Thirteen Group**

**Role Overview**:
Thirteen Group is on the lookout for a Housing Services Co-ordinator to join our Housing Services team in Yorkshire. As a Housing Services Coordinator youll manage a patch of around 275 homes across the City of York and surrounding areas.

**Thirteen Benefits**:

- Salary - £32,452 per annum (pay award pending)
- Pension up to 10% employer contributions.
- Tusker Salary Sacrifice Electric Vehicle Lease Scheme.
- Tdar our Discount and Reward platform giving you huge savings on everyday brands.
- Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays. Buy/Sell Annual Leave

**Key Responsibilities**:

- Dealing with customer enquiries, ensuring that rent is paid and homes are let quickly to maximise income.
- Helping to resolve anti-social behaviour and neighbourhood issues.
- Youll be charged with delighting our customers and turning them into real fans and advocates of Thirteen as the landlord of choice.
- Youll think differently making business decisions that have a lasting positive impact on our neighbourhoods

**About You**:

- Youll be part of a large team of over 180 colleagues, so support and guidance is constantly on hand and training is provided so no specific housing-related experience is necessary but as the front face of Thirteen, strong customer service and relationship-building skills are key.
- Youll easily build relationships with our customers and colleagues, with the ability to influence and negotiate.
- Comfortable dealing with challenging conversations, remaining confident and firm, being respectful and considerate.
- Youll be dynamic and energetic, able to think of new ideas and try new approaches and exceed performance targets?

**Why Thirteen Group?**

Were more than just a housing association were a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.
- Join a team thats local at heart but welcomes talent from everywhere.
- Be part of an organisation that values diversity and inclusivity.
- Be a part of a company that offers tailored support services, going beyond just housing solutions.

**Interested?**

For more details, please refer to the attached documents.

Please contact Caroline Harraway, Housing Services Manager (Yorkshire and Humberside) for an informal discussion if you would like more information. Caroline can be contacted on 07977556041.

NO RECRUITMENT AGENCIES, please.

**Are You Ready for a Rewarding Challenge?**

Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community


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