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Apprentice Performance Assessment Coordinator

1 month ago

Oldbury, United Kingdom Intec Business Colleges Full time

**What will the apprentice be doing?**

And we will be 100% committed to helping you reach your full potential. Our business principles include: Integrity, Health, Safety & Environment, Quality & Professionalism. Respect, Sustainability and Leadership. As part of the performance assessment administrator role you will ensure a high level of customer satisfaction through provision of a “user friendly” interface to clients. You’ll provide full efficient planning and scheduling of all audit visits

Other aspects of the role include:

- Plan and schedule all required audit visits
- Ensure all client visit dates are accurately entered onto the CertNet system
- Liaise with clients, auditors and affiliates when date changes are requested to ensure effective facilitation of the same
- To investigate and resolve queries to a satisfactory conclusion within prescribed timelines
- To create and issue accurate invoices to clients in a timely manner to minimize debtor levels
- Enquiry handling - Receive and respond to customer enquiries in a timely manner to ensure excellent customer service at all times
- To provide administration support to the account managers/project managers and the Operations Manager/ Farm Segment Audit
- Manager in line with agreed specific client needs as defined in their contracts

**What training will the apprentice take and what qualification will the apprentice get at the end?**
- Business Administration Level 3 Apprenticeship Standard
- End Point Assessment
- Work Based Training

**Qualifications**
- GCSE or equivalent Mathematics & English (Grade 9-4 (A*-C)) **essential**:

- Other Customer Service (Grade Experience) desirable

**Length Of Apprenticeship**

This Apprenticeship will take 21 Months to complete (with the last 3 Months devoted to your End Point Assessment)

**What is the expected career progression after this apprenticeship?**

SGS are a worldwide organisaton.We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

**Job Types**: Full-time, Apprenticeship

**Salary**: £261.00 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Work Location: One location

Reference ID: SGS UK Limited

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