Administrator

3 months ago


Gateshead, United Kingdom Churchill Contract Services Ltd Full time

HelpPoint Administrator - Gateshead

**We Put People First so you can Deliver Outstanding Service**

We are searching for a **HelpPoint Administrator** **- Gateshead **to deliver the highest levels of customer service to internal and external clients within the HelpPoint Customer Services team. HelpPoint is the Churchill Customer Service Department and is dedicated to delivering service excellence. The team are the principal point of contact between Churchill and our 3600+ clients, providing first line Customer Services support.

At Churchill, doing right is at the heart of our values. This is why we will provide you with all the tools, training, support and resources that you need to develop in your career. Do you have strong administration and excel skills? Do you have good Customer Services skills?

**As Helppoint Administrator you'll be**:

- Co-ordinating and responding to all internal and external client requests under our SLA.
- Updating our CRM and internal systems with all client requests, ensuring notes are updated from request to follow-up calls through to resolution.
- Handling client complaints promptly and efficiently, ensuring the client is always kept informed and satisfied with the resolution.
- Co-ordinating the booking of and client notification of all planned works including setting up new sites with sub-contractors, handling queries, quotes and raising invoices.
- Creating the required client reports as well as internal performance reports.

**As Helppoint Administrator you’ll have**:

- Good communicator with excellent administration skills
- Effective and efficient time management of self and duties.
- Demonstrates an “investigative” and “can do” approach and attitude to all tasks.
- Ability to work under pressure and meet deadlines.
- Computer literate with the ability to effectively use Microsoft Office and other common management and CRM software programmes.

In exchange for your service, we’ll provide an inclusive and empowering culture where you’ll receive the training and development opportunities that allow you to grow and progress your career. We also offer a range of company benefits that ensure that you are receiving the support that you need to do your best work.

**Our Benefits**:

- A workplace pension scheme
- Two paid volunteering days annually - from beach cleans to supporting your local community. You choose..
- More than 250 perks - and hundreds of exclusive deals and discounts
- A wide range of training programs to help your career development
- Project Mosaic our Wellbeing, Diversity & Inclusion Committee who are leading the charge on all things WDI
- Recognition and reward program to thank our shining stars
- A Wellbeing hub to support a healthy mind and body

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- On-site parking
- Work from home

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- GATESHEAD: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you confident with Word, Excel and have strong IT skills?
- What are your salary expectations for this role?
- What is your current salary?
- Do you have experience in providing exceptional customer service and building and maintaining relationships?
- Can you demonstrate experience working within a fast paced administration environment?

Work Location: In person

Reference ID: 3557


  • Administrator

    4 months ago


    Gateshead, United Kingdom Extension Recruitment Full time

    Our client, a successful North East business, is seeking an **Administrator** to join the team at their offices in Gateshead on a full-time, permanent basis. This fantastic opportunity will allow the successful administrator to **use your administrative expertise** in providing comprehensive **support to a project team**’s administrative...

  • Administrator

    3 months ago


    Gateshead, United Kingdom Extension Recruitment Full time

    Our client, a successful North East Manufacturer, is seeking an Administrator to join the team at their offices in Gateshead. It offers a superb opportunity to join a supportive and thriving environment, in a business which is passionate about supporting their employees in all aspects of their career. The position is full time, permanent. **Salary**:...

  • Administrator

    4 months ago


    Gateshead, United Kingdom Red Sector Recruitment Limited Full time

    We are seeking a highly organised and detail-oriented Administrator to join a Substance Misuse service in Gateshead on a 3 month contract. As an Administrator, you will be responsible for providing administrative support and ensuring the smooth operation of our office. This is a vital role in our organisation, and we are looking for someone who is proactive,...

  • Administrator

    14 hours ago


    Gateshead, United Kingdom CV-Library Full time

    Admin / Administrator Location: Gateshead Contract: 6 months initial Rate: GBP £15/hr PAYE IR35 Determination: inside Our major rail client is looking for an Administrator/PMA to join their Newcastle team on a long-term contract basis. As an Administrator, you will be collating data for data entry, creation of timesheets, raising orders and aiding...

  • Administrator

    4 months ago


    Gateshead, United Kingdom Tranquil Recruitment Solutions Full time

    Tranquil Recruitment Solutions are currently recruiting for a Temporary Administrator for a client of ours in Team Valley. 40 hours per week, 8:30am - 5pm **Administrative Responsibilities/Tasks**: **Planning**: **General Admin duties to support department**: - Assist in updating internal trackers. - Opening of enquiries - repeat business only. - Upload /...

  • Administrator

    9 hours ago


    Gateshead, United Kingdom Vital Human Resources Ltd Full time

    Admin / AdministratorLocation: Gateshead Contract: 6 months initial Rate: GBP £15/hr PAYEIR35 Determination: insideOur major rail client is looking for an Administrator/PMA to join their Newcastle team on a long-term contract basis. As an Administrator, you will be collating data for data entry, creation of timesheets, raising orders and aiding the senior...

  • Administrator

    4 months ago


    Gateshead, United Kingdom Homes or Houses Limited Full time

    **Administrator** **The most attractive attributes to us are**:Reliability, punctuality, organisation skills, record keeping, able to respond to incoming calls and react/action as required. We require an office assistant/administrator - who will be responsible for: - **General Administration **(copying, scanning, filing, shredding, management of...

  • Administrator

    4 months ago


    Gateshead, United Kingdom Connectment Full time

    **Administrator - Gateshead - Full time - up to £22,000 per annum** We're working with a family run power generation company who're looking for a strong administrator to join their team on a full or part time basis. **Responsibilities**: - Perform a variety of administrative and clerical tasks to support the smooth operation of the office - Answer and...

  • Administrator

    14 hours ago


    Gateshead, United Kingdom CV-Library Full time

    Your new company An established Gateshead-based organisation who is currently looking for an administrator to join their team during a busy period of time. This organisation is seeking a highly organised candidate with previous experience in administration and the ability to start at short notice. Your new role As an administrator, you will be...

  • Administrator

    4 months ago


    Gateshead, United Kingdom Breezemount Full time

    **Breezemount are market leaders in the 2-person home delivery service working with international brands such as IKEA.** Are you passionate about delivering an exceptional service, every time? Do you strive to achieve total customer satisfaction? If you answered yes to the above questions, we have the perfect role for you! We are looking for a friendly,...

  • Administrator

    3 months ago


    Gateshead, United Kingdom Extension Recruitment Full time

    Our client, a successful North East Manufacturer, is seeking an Administrator to join the team at their offices in Gateshead. It offers a superb opportunity to join a supportive and thriving environment, in a business which is passionate about supporting employees in all areas. The position is full time, permanent and presents the chance to work in a very...

  • Administrator

    4 weeks ago


    Gateshead, United Kingdom Office Angels Full time

    Administrator Needed! 🌟 Our client, a leading organisation based in Team Valley, Gateshead, is seeking a dedicated individual to provide essential administrative support to their super-busy team. As the Administrator, you will play a vital role in ensuring smooth operations and efficient data management. Join our client's team and thrive in a...

  • Administrator

    2 days ago


    Gateshead, United Kingdom CV-Library Full time

    Administrator Needed! 🌟 Our client, a leading organisation based in Team Valley, Gateshead, is seeking a dedicated individual to provide essential administrative support to their super-busy team. As the Administrator, you will play a vital role in ensuring smooth operations and efficient data management. Join our client's team and thrive in a...

  • Administrator

    3 months ago


    Gateshead, United Kingdom Jackson Hogg Full time

    Are you an Administrator looking for a new challenge? Jackson Hogg is delighted to be supporting a client based in Gateshead with the appointment of an Administrator. We are looking for somebody to assist the Sales & Operations Planning Manager with the day to day outputting of job information for production. We are looking for somebody who is punctual,...

  • Administrator

    4 months ago


    Gateshead, United Kingdom Coleman James Recruitment Full time

    A key client of ours are seeking an Administrator to join them on a full time, 8 month FTC basis. For this particular role, they are seeking someone has excellent attention to detail, organised and keen to work within the built environment. You will gain experience working across commercial newbuild and refurbishment schemes, in the North East. The role: -...

  • Administrator

    2 weeks ago


    Gateshead, United Kingdom Office Angels Full time

    �? Administrator Needed! �? Our client, a leading organisation based in Team Valley, Gateshead, is seeking a dedicated individual to provide essential administrative support to their super-busy team. As the Administrator, you will play a vital role in ensuring smooth operations and efficient data management. Join our client's team and thrive in a vibrant...

  • Administrator

    4 months ago


    Gateshead, United Kingdom MGM Ltd Full time

    We require an experienced and enthusiastic individual to join our busy Administration Department as a Service Co-Ordinator based at our office in Team Valley. **Responsibilities**: Perform various administrative and clerical tasks to support daily operations Answer phone calls and respond to inquiries in a professional and courteous manner Provide general...

  • Administrator

    3 months ago


    Gateshead, United Kingdom Perth and Northumberland Property Maintenance Full time

    Based in Gateshead, Perth & Northumberland is a busy and growing property maintenance company. We are looking for an administrator to co-ordinate the following tasks - quotes and work flow, ensuring jobs are undertaken in a timely matter - operatives calendars - compliance & Health and safety - ordering supplies - liaising with clients and suppliers - site...

  • Administrator

    4 months ago


    Gateshead, United Kingdom UpNorth Group Ltd Full time

    UpNorth Group Ltd are an award winning, market-leading group of specialist building services based on the Team Valley Trading Estate in Gateshead. We are currently looking for an experienced Administrator to join our fast paced, busy Administration team. The role requires a self-motivated, committed individual who has excellent organisation skills,...

  • Administrator

    4 months ago


    Gateshead, United Kingdom UpNorth Group Ltd Full time

    UpNorth Group Ltd are an award winning, market-leading group of specialist building services based on the Team Valley Trading Estate in Gateshead. We are currently looking for an experienced Administrator to join our fast paced, busy Administration team. The role requires a self-motivated, committed individual who has excellent organisation skills,...