Complaints Handler

1 month ago


StokeonTrent, United Kingdom FOODHUB Full time

As our complaint’s investigator, you will take the lead on complaints
- concerns received into the company. You will launch an investigation on the company processes to understand process and draw a conclusion from your findings. If needed, you will then discuss and implement corrective - preventive actions, support the team to implement changes to avoid issues for the future.

Working with the wider complaints team you will review within a set time frame, document your findings by tracing the root source of the issue and how this has breached our internal procedures.

As a Complaints Investigator, will need to have proven experience in complaint management for at least 3 years, with a solid understanding of corrective and preventive action plans alongside a clear communication and data driven mind.

**Complaints Investigator
- Key accountability's**
- Plan and prioritise allocated workloads against agreed service standards.
- Take ownership for investigating setting up and discussing with internal and external teams to understand process.
- Competent in handling redress calls and-or transactions and resolving challenging customer communications and queries to effective resolution.
- Ensure all work completed is done so in accordance with applicable regulation, procedure and policy whilst utilising judgement to resolve issues and record trends.
- Resolve queries or referrals from both within and outside of the team.
- Able to communicate from an advisor level to the CEO.
- Consider risk when completing daily activities.
- Obtain technical knowledge from internal departments.
- Able to embrace change whilst adopting a positive attitude.

**Experience Needed-**
- Working in a target driven environment on customer delivery.
- Proven record of being able to interpret and respond clearly and effectively to verbal requests over the telephone or in writing.
- Numerous-complex customer administration processes and policies.
- 3 -5 years working in a customer facing-engagement environment and resolving customer complaints.
- Evidence of submitting and tracking a complaint through legal channels with a consumer complaint.
- Managing complaints projects from the start to the end.

If you feel you have what it takes to take on this role, please submit a cover letter and your CV.
IT Assets

**Benefits**
- Bonus scheme
- Pension
- Excellent training
- Development programs,
- Buy additional days leave, company fun days and many more incentives

Pay: £30,000.00-£32,000.00 per year

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme

**Experience**:

- Complaint handling: 3 years (required)


  • Complaints Handler

    1 month ago


    Walton-on-Thames, United Kingdom Howells Solutions Full time

    **Complaints Handler - Repairs and Maintenance in Social Housing** **Walton-on-Thames** **£30,000 - £33,000 per annum** Howells Solutions are recruiting for a leading Social Housing Group who are currently looking for a Complaints Handler to join their Repairs and Maintenance team in Walton-on-Thames on a permanent basis. **Duties**: - Customer Care and...


  • Southend-on-Sea, United Kingdom ENS Recruitment Full time

    We are recruiting for a Customer Complaint Handler for a Southend on Sea, Essex based long standing organisation in the insurance sector. Key Responsibilities - To ensure that all complaints are handled within timescales & FCA guidelines maintaining a - high standard of response which is accurate, concise and professional - Maintain appropriate records...


  • Stoke-on-Trent, United Kingdom Schofield Insurance Brokers Full time

    **Account Handler - Stoke-on-Trent - ARD894655** Are you someone looking for a new challenge who thrives in the Insurance Industry? Pace Ward are on the hunt for a talented Insurance Commercial Account Handler who is ambitious and customer focused to use their knowledge and experience of the Insurance Industry to build strong, trusted, and profitable client...


  • Stoke-on-Trent, United Kingdom Exchange Street Executive Search Full time

    Our client is looking to recruit a Property Claims Handler within their Property/TPA Division. The role involves providing first class customer service to customers, clients, and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met. Owning a caseload of insurance claims across a...

  • Complaint Handler

    14 hours ago


    Southend-on-Sea, United Kingdom MERJE Ltd Full time

    **Salary: Up to 23K DOE** **Monday-Friday 9am-5.30pm** **Key Responsibilities** - To ensure that all complaints are handled within timescales & FCA guidelines maintaining a high standard of response which is accurate, concise and professional - Maintain appropriate records relating to all complaint activity using internal systems - To provide a high-level...


  • Basford, Stoke-on-Trent, Staffordshire, United Kingdom Exchange Street Executive Search Full time

    Our client is looking to recruit a Property Claims Handler within their Property/TPA Division. The role involves providing first class customer service to customers, clients, and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met.Owning a caseload of insurance claims across a...


  • Stoke-on-Trent, United Kingdom Davies Group Full time

    **Customer Relations Complaints Handler** **Monday-Friday; 37.5 hours per week** The Davies Group are currently seeking a customer-focused and organised individual to join their team on a full-time permanent basis! You will act as the central point of contact for internal and external customers in the resolution of reportable complaints, and attempt to...

  • Team Leader

    13 hours ago


    Stoke-on-Trent, United Kingdom Davies Group Full time

    **Team Leader - Stoke on Trent** **Monday - Friday; 37.5 hours per week** Davies Group are currently looking for a Team Leader to support our Specialist claims team within our Stoke office. Becoming a Team Leader means that you’ll play a key part in managing a team dedicated to the management of Specialist claims for numerous clients. So, you’ll...


  • Stoke-on-Trent, United Kingdom EMED Group Full time

    We have a fantastic opportunity for a Call Centre Team Leader to join our team based in Stoke, Staffordshire. This role is full time (37.5 hours per week), working variable hours, Monday to Friday. **Role Responsibilities** The role of the CCO Call Centre Team Leader is to closely monitor all call taking activities and contract performance throughout the...

  • Team Leader

    15 hours ago


    Stoke-on-Trent, United Kingdom Davies Group Full time

    **Team Leader** **Stoke-On-Trent - ST1 3DH** **37.5 hours per week** **Why would you join Davies?** At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to: -...

  • Service Coordinator

    1 week ago


    Clacton-on-Sea, United Kingdom CB Heating Ltd Full time

    We are looking for a **Service Coordinator Installation Team/ Customer Complaints Handler **to join our growing and dynamic team, at our Clacton-On - Sea site. - **Who are we? **_ CB Heating Ltd part of the EDF group and is one of the most respected names within the renewables sector. We are an established heat pump business with over 20 years of experience...


  • Clacton-on-Sea, United Kingdom CB Heating Ltd Full time

    We are looking for a **Service Coordinator Installation Team/ Customer Complaints Handler **to join our growing and dynamic team, at our Clacton-On - Sea site. - **Who are we?**_ CB Heating Ltd part of the EDF group and is one of the most respected names within the renewables sector. We are an established heat pump business with over 20 years of experience...


  • Bexhill-on-Sea, East Sussex, United Kingdom Hastings Direct Full time

    Working Hours : Monday - Friday 9:00 - 17:30 Location : Bexhill Hybrid We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We provide insurance for over three million customers,...


  • Bexhill-on-Sea, East Sussex, United Kingdom Hastings Direct Full time

    Working Hours : Monday - Friday 9:00 - 17:30 Location : Bexhill Hybrid We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We provide insurance for over three million customers,...


  • Bexhill-on-Sea, East Sussex, United Kingdom Hastings Direct Full time

    Working Hours : Monday - Friday 9:00 - 17:30 Salary: £26500 Location : Bexhill Hybrid Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along...


  • Bexhill-on-Sea, East Sussex, United Kingdom Hastings Direct Full time

    Working Hours : Monday - Friday 9:00 - 17:30 Salary: £26500 Location : Bexhill Hybrid Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years,...


  • Bexhill-on-Sea, East Sussex, United Kingdom Hastings Direct Full time

    Working Hours : Monday - Friday 9:00 - 17:30 Salary: £26500 Location : Bexhill Hybrid Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along...