Restaurant Supervisor

3 weeks ago

Kingston upon Hull, United Kingdom Doubletree by Hilton Hull Full time

This stunning four-star hotel is centrally located within Hull, on Ferensway, minutes from the train station and St Stephens Shopping Centre. The hotel is opposite the Hull Truck Theatre and is a short stroll to the bustling downtown and marina area. This contemporary-style hotel offers a stylish stay for corporate guests and also accommodates leisure guests and family stays with its spacious and relaxing environment.

The hotel boasts 165 bedrooms and a 1,000sqm ballroom for events and conferences. There is a Marco Pierre White Steakhouse and Grill offering hearty meals and a pleasurable atmosphere. Guests will enjoy relaxing with food and drinks in our lounge bar or may choose to visit our rooftop bar The Lexington for panoramic views of Hull and a handmade cocktail on the terrace.

**What we're looking for**:
We are seeking a confident and interpersonal individual who has a passion for all things hospitality You will love working with people and will be a positive person with natural leadership skills. You will ideally have previous supervisory experience working within a hospitality setting and will have the skills to motivate a team around you. You will be eager to learn and have the ability to pick up tasks and new skills. You will be confident in speaking with guests and resolving queries quickly and efficiently whilst coaching and empowering the team around you.

**Day in the life of**:
The main objective is to enhance guest experiences by supporting the Restaurant Manager in day-to-day operations. Lead and inspire the team, ensuring high standards and seamless shifts. From recruitment and training to swiftly addressing guest concerns, you'll wear many hats. Beyond this, seize opportunities to boost revenue by promoting our services. Your role is more than supervisory; it's about crafting exceptional moments for every guest who walks through our doors.

Your hands-on duties will help to drive revenue where possible by letting guests know about all products and services available to them and upselling lunch and/or dinner during their stay.

**Example Key Responsibilities**:

- Leading and running both lunch and dinner shifts in the absence of the Restaurant General Manager including organising pre-shift briefs for the restaurant team and delegating tasks where necessary
- Ensuring a thorough open and close down of the restaurant is complete each time
- Ensuring brand standards are met at all times
- Cashing up and cash handling responsibilities in line with the Hotels Cash Handling Mandate
- Taking restaurant bookings and answering enquiries in a professional and timely manager
- Managing pre-orders for groups of 8 people and more
- Maintaining cleanliness of the restaurant at all times
- Restocking fridges ensuring at all times stock rotation is adhered to
- Ensuring a strong and resilient relationship with the Restaurant and Kitchen team including the management team, whilst maintaining excellent communication and a smooth running of the Restaurant
- During supervisory shifts, you will be expected to maintain a close monitor on team members to ensure voids are completed correctly, following the correct procedure; special occasions are catered for, such as providing complimentary anniversary drinks and decorating table accordingly
- Hotel duty management shifts and managing escalated customer complaints and queries in a professional manner
- Training and coaching new members of the team as well as existing members to ensure a high level of customer care is provided in accordance with brand standards

**What you'll get in return**:

- Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
- Continuous learning & development opportunities
- Free access to 24/7 employee assistance program
- Team member of the month - £100 and Team member of the year - £500
- Uniform Provided
- Competitive pay and package including TRONC
- Additional annual leave and family leave

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.

BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial

INDHOTEL

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