Process Design

3 months ago

Feltham, United Kingdom Nomad Foods Full time

Overview:

- Ensure detailed design, definitions, build and testing for future Order to Cash processes cover all aspects of Nomad business.
- Lead the design of operational Order to Cash process across the group developing a consistent and standardised way of working.
- Maximise standard ‘out-of-the-box’ functionality, challenging the need for bespoke requirements.
- Build broad SME network to support as required
- Champion new ways of working back into business, including UAT and training
- Contribute to Continuous Improvement programme

**Responsibilities**:

- Supporting the GPO for Order to Cash (O2C) to deliver end to end process design for S/4 Hana (standard out of the box solutions)
- Co-ordination within O2C workstream
- Ensure solutions adhere to the global template
- Challenge the need for bespoke requirements compared to standard functions available
- Provide links to other business stakeholders and engage further SMEs from the business to ensure all areas are adequately represented for a global template
- Work with the change management team to understand business impact and ensure adoption of solutions and new processes
- Work with other Nomad Team members and stakeholders to ensure end-to-end processes are considered and that an integrated approach and solution are achieved
- Co-ordination and interaction with customers and third parties for integrations such as EDI for orders, invoicing and order confirmations
- Co-ordination of customer hierarchy build in line with standardised approach
- Establish and adhere to the project operating principles, e.g. simplification, standardisation, automation and transform Nomad
- Thorough understanding of existing Nomad policies and procedures, industry specific compliance and regulatory requirements
- Provide detailed domain expertise input to implementation partner, with respect to legacy systems and integration required for design configuration and build
- Input to project plans, engage in progress monitoring and the production of status reports, RAID log updates and key project documentation and audit trail
- Provide input to definition of user cases, test cases, test data and assess output from test phases
- Participate in user acceptance testing
- Provide input to data definition and data migration, data identification and data validation
- Provide input in to training scope and strategy
- Provide input to cutover planning and transitional state management
- Provide input into process splitting and organisation design as required
- Support documenting future processes and standard operating procedures and policies
- Transition into super users to embed and stabilise Go-Live
- Support 1st line of document creation or 1st approval sign off for documents
- Represent all geographical regions to ensure global template fit for purpose across markets by reaching out and engaging ad-hoc resources as needed

Qualifications:
Essential
- Process experience; functional expert with 5 years of operational delivery within the process
- Process mapping experience (documenting processes and integration/alignment in a project situation)
- Technical skills in support of their process; user of toolsets
- Understanding and experience of Order to Cash process
- Understanding of pricing within an FMCG and/or retail environment
- Excellent communication skills
- Strong influencing and relationship building skills
- Ability and experience in working internationally, across multiple business units
- Ability and experience of working and navigating competing agendas
- Ability to create extensive cross-functional network
- External focus and awareness of Order to Cash processes

Desirable
- Previous experience of delivery of Transformation or significant process change
- FMCG experience
- Project Management

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