![Ecospill Ltd](https://media.trabajo.org/img/noimg.jpg)
Experienced Customer Service Advisor
4 weeks ago
**POSITION PROFILE**
Job Title: Customer Service Advisor
Reporting to: Customer Service Team Leader
Job Grade: 5
Role Summary: To effectively manage sales enquiries, order progressing and customer interactions to ensure excellent customer service. To deliver proactive communication with the customer when necessary, assessing customer needs and using product knowledge and sales skills to serve the customer effectively.
Key Responsibilities
Key Skills& Experience
Competencies
- Respond to customer queries and requests for information
- Manage customer expectations and provide excellent levels of customer service
- Always aiming for first call resolution where possible
- Prompt and accurate processing of inbound sales enquiries and orders
- Liaise with other Ecospill departments to ensure delivery of excellent service
- Respond to customer complaints and deliver solutions that meet customer needs
- Promote products in cross-sell and up-sell opportunities appropriately
- Additional duties as assigned
- Excellent customer service skills
- Strong verbal and written communication skills
- High degree of proficiency in Microsoft Office packages
- Ability to plan, prioritise and effectively manage workload
- Knowledge of spill products would be advantageous
- Experience using Sage is preferred but not essential
- **Acts with Courage and Integrity** - Performs and communicates in a manner consistent with Ecospill’s core values
- **Focuses on Service - **Asks questions, builds understanding of customer needs and offers products or services that will address their needs
- **Demonstrates Accountability **- Confirms expectations, attends to details, and produces quality work consistent with standards
- **Responds with Agility **- Stays positive and productive during change. Supports new approaches and helps identify and address barriers to change
**Salary**: £17,000.00-£23,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: One location
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