Application Support Officer

2 months ago

Bristol, United Kingdom Bristol City Council Full time

**Full Time, Permanent**

**Location**:This position is open to office and/or home working. When service needs arise, you will be expected to work in City Hall as required.

A vacancy has arisen for the post of Application Support Officer within the Application Support (Housing) Team.

This is an outstanding opportunity to join the Team at an exciting time as we have recently commenced implementation of a new fully integrated Housing Management System. You will be involved in the ‘Business as Usual’ activities and maintaining the current system, but increasingly the focus will be on implementation.

The Housing Application Support Team provided support and administration across a variety of systems supporting Housing Functions such as Housing Management (Estates and Income Management), Repairs and Housing Options used by approximately 1,000 users. In addition to providing day to day support functions, you will assist in the development of the new system and be involved in business improvements after we are live with that system.

During the next 12 months, the Team will be involved in the design, build and testing of a new integrated Housing Management System which makes this a particularly exciting time to join the team. You will assist in writing data extraction scripts and creating loaders to move data from legacy systems into the new system. To fully support the design and build of the new system, knowledge of Housing is important as is the ability to deliver on work packages that have been allocated to you with little supervision. Some knowledge of SQL is required for this post, and you will be given the opportunity to develop this skill further as part of the training provided.

If you are experienced in Application Support, committed to the provision of local government services, especially Housing and want to shape a new system and support that system in the future, this may be the opportunity for you.

Note that some out of hours working is required for this post.

Further details of the essential criteria and responsibilities of the role can be found in the Person Specification and Job Description.

**Why Bristol City Council?**

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

**How do I apply?**
- At Bristol City Council, we value having a workforce as diverse as the City we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit._

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