Senior Emergency Response Officer

6 months ago

Cambridge, United Kingdom British Red Cross Full time

**Senior Emergency Response Officer**

**Location: Cambridge (mixture of hybrid, office and community work) Norfolk, Suffolk and Lincolnshire**
**Contract: Permanent**
**Salary: £25,586 per annum based on 35 hours per week**
Are you a highly motivated and well organised individual? Can you help the British Red Cross To help those in need and maximise the impact we make to individuals and communities?
** A day in the life of a Senior Emergency Response Officer will involve**:

- You will manage the day-to-day delivery of the service across up to 6 six teams of volunteers, covering a broad geographical area.
- Listening to volunteer & service user feedback and making improvements to our ways of working will be an essential part of your role, as will working with external partners to grow and develop our offer.
- You will inspire and empower teams to perform to a high standard, achieving local and organisational team targets.
- Generally, the type of incident our teams respond to most frequently is domestic fires. Occasionally, we can also support with major incidents or emergencies, such as flooding, wildfires, or power outages. We have also provided support to refugees and asylum seekers, in the past providing humanitarian relief to people evacuated from Afghanistan, Sudan as well as Ukraine.

**To be a successful Senior Emergency Response Officer, You’ll need**:

- Experience of maintaining effective working relationships internally, ideally working with volunteers
- Experience of maintaining and developing external relationships with partners and stakeholders
- Experience in delivering on wider organisational priorities alongside day-to-day tasks, or generally in project management
- Experience of creating and monitoring budgets and data
- Strong IT Proficiency & attention to detail
- Ability to contribute to the development of operating plans
- Excellent communication skills at a variety of levels
- Understanding of how to improve service quality for the benefit of user(s) and to develop services in line with needs
- Able to respond to emergency situations, with 24 hour on call duties as required
- Able to work weekends and evenings as required, as well as being on call when required.

**In return for your commitment and expertise, you’ll get**:

- **Holidays -** You’ll get 36 days annual leave (including bank holidays) and the option to buy an additional 5 days leave.
- **Pension scheme**- We offer up to 6% contributory pension.
- **Flexible working** - We will do what we can to make sure you work in a way that suits you
- **Learning & Development Opportunities** - We are one of the UK’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.
- **Discounts **- You’ll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.
- **Wellbeing Support** - Staff wellbeing is always priority. You’ll have access to mental health and wellbeing support.
- **Team Working** - You will be working as part of a team that is supporting our mission of helping people in crisis.
- **Cycle2Work **-The cycle to work scheme enables you to lease a bicycle.
- **Season ticket loan** - We offer an interest free loan to buy a season ticket for travel between home and work.
- At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network._

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