International Service Operator
4 months ago
**JOB OVERVIEW**
**BASE WORK LOCATION**: UK - Position is Remote Full-Time.
**RESPONSIBILITIES**
- Research, downloads, and maintains racing data for XBNet to ensure the Race Day runs without issues.
- Supports communications regarding operational and technical issues with XBNet ; internal customers; External vendors (chiefly AmTote, At the Races, Press Association and RCN, along with others); other data suppliers, systems suppliers.
- Forms and updates live betting markets both manually and using automated trading tools, responding to late withdrawals, market adjustments and monitoring for potential arbitrage betting opportunities.
- Produces and checks factually correct results and dividends for an International customer base where accuracy and speed are vital while having a solid understanding of customer impact of any small error in this industry.
- Responds to, resolves, and follows up on reported issues through the trouble ticketing system.
- Provides daily reporting to stake holders.
- Monitors all international video feeds both direct (RCN) and streams (At the Races) and properly escalate and communicate when issues arise.
- Maintains & verifies operational documentation.
- Suggests technical and training improvements.
- Responds to production issues immediately.
**QUALIFICATIONS**
- High school diploma or equivalent required.
- Detail-oriented individual with an understanding of horse racing and fixed odds wagering preferred.
- Technical computer knowledge and experience in customer service are preferred.
- Proficient in PC skills, Microsoft Office Suite (Excel, One Drive, Google Docs) including formulas, formats and reporting functions
- Excellent analytical skills
- Ability to form and update live betting markets for horse racing both manually and using automated tools
- Understanding of betting theory and bookmaking, in particular overrounds, arbitrage and percentages
- Willing to be flexible and work whatever hours necessary to achieve team or individual goals.
- Must work effectively as part of a team.
- Understands the importance of race data being accurate immediately and across all systems.
- Effectively communicates with Customer Service, Network Operations, Vendors, and end users (Customers).
- Excellent oral and written communication skills.
- Possess strong customer service skills with high level of professionalism, and ability to work with complex situations.
- Demonstrates the ability to work in high-stress situations without sacrificing customer service or level of detail.
- Ability to handle multiple tasks simultaneously.
- Maintains professional integrity at all times.
- Ability to work at ease with cross-functional teams spanning multiple US, Canada & International locations.
- Self-starter, self-motivator, detail-oriented and highly organized.
- Must be able to work effectively and efficiently in a fast-paced environment, including stressful situations.
- Structured problem solving and expert prioritization skills.
- Demonstrates and maintains flexibility and adapts to changes within industry and company.
**Preferred Experience and/or Education**:
- Knowledgeable in technology, horse racing, regulations, fixed-odds and/or pari-mutuel wagering, gaming, sports wagering and/or experience in a start-up environment is a plus.
**We are 1/ST Technology** - A fully integrated racing and gaming technology company providing solutions that drive pari-mutuel and fixed-odds wagering world-wide. A leading technology and services provider to the North American pari-mutuel wagering market, with services that include the horse racing industry’s most comprehensive and user-friendly wagering website/platform allowing customers to wager from a computer, phone, or mobile device. Ongoing commitment to the growth and success of the global racing industry through B2C and B2B product innovation, extensive professional services offerings, the broadest integration of hosts for commingled pari-mutuel, and fixed odds and the continued evolution of the preeminent totalizator systems in the world.
1/ST Technology is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Pay: £29,000.00-£31,000.00 per year
**Benefits**:
- Company pension
- Work from home
Supplemental pay types:
- Yearly bonus
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- technical computer knowledge & customer service: 1 year (preferred)
Work Location: Remote
Reference ID: International Service Operator (Location UK)
-
Chair, International Relations
5 months ago
Remote, United Kingdom International Youth Federation (IYF) Full time_**Please note - this is a fully remote part-time voluntary unpaid position. Hours can be worked on a fully flexible basis, including evenings and weekends, from 3-6 hours per week, TBC at interview**_ The International Youth Federation is an international non-profit youth organizations network governed by the present Statutes and the Swiss Civil Code. It...
-
Intern
5 months ago
Remote, United Kingdom MYLOLLIPOP Full time**Internship Opportunity: Dive into the AI Startup World** **Position**: Intern (Multiple Domains) **Location**: Fully Remote **Duration**: 12 Weeks **About Us**: MYLOLLIPOP is at the forefront of the AI industry, pioneering innovative solutions that are set to revolutionize the market. This is your chance to immerse yourself in a fast-paced startup...
-
Internal Recruiter
5 months ago
Remote, United Kingdom Support Revolution Full time**Internal Recruiter** **We are seeking an energetic, ambitious, and outgoing recruiter to join our team to cover maternity leave for up to 12 months. Reporting directly to the Chief Operating Officer, this role will give you responsibility for recruiting within the UK and internationally as Support Revolution grows across Europe, the Middle East, India,...
-
Senior Internal Auditor
4 months ago
Remote, United Kingdom Fox Morris Group Full time**Fox Morris Group** are working to recruit a **Senior Internal Auditor** **Rate - £200 to £400 per day - Negotiable dependent upon experience** **Your Role;** - Identifying areas where internal audit assurance is required and design the individual audit assignment plan to provide that assurance. - Presenting findings and conclusions consistent with the...
-
Senior Internal Auditor- Education
5 months ago
Remote, United Kingdom Strictly Education Full time**Vacancy Number** - VN1296 **Location** - Home Based **Employment Type** - Permanent **About the Company** **Role**:Senior Internal Auditor (Education) **Location**:Remote **Salary**: £38,000-£42,000 (depending on skills/experience and qualifications) **Are you a pro-active, conscientious internal scrutiny professional?** **Or a Finance/School...
-
Head of Technical Operations, Education Services
5 months ago
Remote, United Kingdom Tribal Group Full time£60,000-£70,000 Remote, UK Tribal We are a leading EdTech business providing market leading software solutions to the global education market. We strive to research, develop and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing optimum learning...
-
Controller - International Operations (Based in
5 months ago
Remote, United Kingdom Bridge to Life, LLC Full time**CONTROLLER - INTERNATIONAL OPS (Based in United Kingdom)** **PURPOSE** The Regional controller oversees business forecasting and all the elements that are necessary to predict and manage revenue. He or she looks at the company's finances with a critical eye - trying to spot data anomalies, trends, or deviations - and then proposes strategies for...
-
Apprentice Internal Auditor
5 months ago
Remote, United Kingdom Synthomer Full timePurpose of role: The primary purpose of the role is to support the delivery of internal audits across the entire Synthomer group, to provide assurance to the Synthomer Executive Committee and Board that the risk, governance and internal control frameworks within Synthomer are well designed and operating effectively. The Internal Auditor (Apprentice) will be...
-
Emea Marketing
7 months ago
Remote, United Kingdom PingCAP Full time**Responsibilities**: - Define and execute successful local demand generation activities (webinars and digital campaigns) aligned to business goals. - Carry out field marketing events like meet-ups, convention events, etc. - Work closely with the Sales teams to understand pipeline needs and develop specific account-based marketing campaigns. - Understand...
-
International Tax Director
5 months ago
Remote, United Kingdom SafeGuard Global Full timeInternational Tax Director How would you like to team up with colleagues from the Americas, Europe, and Asia? We call ourselves Guardians, and there are over 1800 of us across the world. We understand that each one of our Guardians is unique, each with their own style of working. Our ‘Work in Any Way’ model means you’ll have the freedom to choose...
-
Internal Auditor
5 months ago
Remote, United Kingdom Halo Leisure Full time**Hello, we're Halo!** Halo is a registered charity and social enterprise running 22 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Shropshire and Swindon on behalf of the local authorities. We are a registered charity and 'not for profit' organisation, with no shareholders which means the money we make is ploughed back into...
-
Fleet Risk Consultant
5 months ago
Remote, United Kingdom Gallagher Bassett International Full time**Fleet Risk Consultant** - Based in any of our UK offices or remotely, the Fleet Risk Consultant will provide a wide range of motor fleet risk management consultancy services to clients. The role includes assisting the Fleet Risk Consulting Manager and Risk Consulting Director in developing and promoting new services and products for motor fleet...
-
Customer Services Administrator
5 months ago
Remote, United Kingdom Micheldever Tyre Services Full time**Operations Support Coordinator** Micheldever Tyre Services is looking for a dynamic and customer focused coordinator to provide customer service administrative and analytical support to support the entire Fleet Services team. As an Operations Support Coordinator you will be responsible for ensuring the optimal efficiency of all Fleet Service operations...
-
Senior Transfer Agency Professional
2 weeks ago
Remote Nationwide, United Kingdom SKILLFINDER INTERNATIONAL Full timeJob Title: Senior Transfer Agency ConsultantJob SummarySKILLFINDER INTERNATIONAL is seeking a highly skilled Senior Transfer Agency Consultant to join our team. As a key member of our Investor AML Operations team, you will play a vital role in ensuring the delivery of a robust AML Operations service to clients and investors.Key ResponsibilitiesIdentify areas...
-
Senior Transfer Agency Professional
2 weeks ago
Remote Nationwide, United Kingdom SKILLFINDER INTERNATIONAL Full timeJob Title: Senior Transfer Agency ConsultantJob SummarySKILLFINDER INTERNATIONAL is seeking a highly skilled Senior Transfer Agency Consultant to join our team. As a key member of our Investor AML Operations team, you will play a vital role in ensuring the delivery of a robust AML Operations service to clients and investors.Key ResponsibilitiesIdentify areas...
-
Global Procurement and Logistics Advisor
5 months ago
Remote, United Kingdom MAG International Full time**Global Procurement and Logistics Advisor** **Location: Roving (Remote UK or Global when not travelling*)** **Starting salary for this position is £46,860 per annum (plus contributory pension)** MAG is moving to a new phase of its Procurement and Logistics transformation journey, engaging on new areas and focusing on stabilising all the changes that...
-
Service Architect
5 months ago
Remote, United Kingdom Capita Full timeThe Service Architect is responsible for designing, developing and maintaining IT services and solutions. They will work closely with the Senior Service Architect to ensure that the services and solutions meet the needs of the business. They will be responsible for creating and maintaining service models, service blueprints, service catalogues and service...
-
Customer Service Executive
5 months ago
Remote, United Kingdom Utility People Full time**Key responsibilities**: - Onboarding customers into internal systems and preparing them for tendering - Managing various tasks such as arranging COTs, dealing with objections, terminations, meter removals and installations, MOP and DCDA-related cases, and more - Getting acquainted with the operational platform and adhering to internal processes - Taking...
-
Leader, HR Operational Risk, Tax
5 months ago
Remote, United Kingdom General Electric Full time**Job Description Summary**: The Leader, HR Operational Risk, Tax & Compliance provides oversight to a global team that manages employee & payroll information, employment tax and operational risk processes to ensure compliance with legal and regulatory requirements, as well as internal policies and procedures. This individual will implement and manage...
-
Operations Assistant
5 months ago
Remote, United Kingdom Holder & Combes Accounting Full timeFully Remote Flexible hours circa 30 - 40 hours per week across a minimum of 4 days ideally. \*\*£25K - £30k pro rata. Are you in an adminsitration or operations position looking for more room to grow? Do you have experience working handling legal compliance work for an Accountancy, Law firm or similar?\*\* H&C Accounting (formally Making Tax Work) is...