Lead Internal Communications

4 weeks ago

Bradford, United Kingdom Yorkshire Water Full time

**Location: Bradford/ Hybrid Working (typically 1-2 days in the office per week)**

**Work type: Temporary role for 6 x months, full time working 37 hours per week, Monday - Friday between a working window of 8:00am-6:00pm**

We have an exciting opportunity for a Lead Internal Communications & Change Advisor to join the Internal Communications team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

**What we do**:
Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Just like our customers, our colleagues have increasing expectations of us and, in this role, you’ll be supporting our Internal Communications and Engagement team in telling our story and making sure we say it in the right way, to the right people, at the right time. You’ll have a key part to play as we continue our work towards improving what we do and how we do it across all corners of the business, working with key stakeholders at all levels and aligning communications and engagement plans on all the great stuff we’re working on.

**Where you fit in**:
**As our Lead Internal Communications & Change Advisor you will -**
- Be the strategic lead and accountable for communications and engagement plan for business wide change programmes (including technology and process changes)
- Work closely with our business and people change teams to plan and deliver engagement activity to improve the colleague change experience
- Manage a small team of internal communications experts to be their best and support business outcomes through effective content and measurable communications plans
- Establish a measurement strategy to improve how we track and measure the success of our communications around change activity
- Develop and maintain strategic stakeholder maps for central engagement and change activity
- Coordinate effective measurement and reporting of communications and engagement activity in our business change programmes
- Own and develop our colleague segmentation project alongside our Engagement specialist to support a desired audience outcome
- Maintain effective relationships between our business change team and the internal communications team, improving our ways of working and governance processes to improve the effectiveness of how we deliver informative and engaging communications that supports and embeds change
- Own the forward plan across multiple change programmes to ensure we’re speaking to the right people, at the right time and in the right way
- Be a key liaison in the relationship with our creative agencies to manage workloads and project spend
- Work with our Engagement Advisor to develop our engagement channel and activity framework to successfully address our current engagement and change challenges
- Manage relationships with stakeholders at a senior and local level
- Develop your team members to be their best, including setting goals, managing plans and more

**What skills & qualifications you will need**:

- Significant experience as an internal communications professional
- Highly experienced in managing and delivering strategic communications plans around change and transformation projects
- Ability to develop and maintain effective internal relationships at all levels, especially with senior leaders and also be able to influence decisions and build relationships at all levels of the organisation
- Passionate about leading others with an ability to lead and inspire others through development and trusted relationships
- Dedicated to maintaining a high standard of work and the ability to take the initiative, be proactive and to take decisions on prioritising workload for themselves and their team. Also able to work under pressure, with excellent skills in planning and prioritisation.
- Highly experienced in measuring and reporting communications and engagement activity and experience of engagement strategy development, planning and delivery
- A proven track record of delivering effective internal communications and engagement campaigns with significant results, especially around changes
- Excellent skills in relation to internal channels and content publishing
- Excel

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