Social Value Officer

3 weeks ago

Belfast, United Kingdom Equans Full time

**Requisition ID**: 51674

**Domain**: Facilities Management/Operational/Account Management

**Contract type**: Permanent

**Schedule**: Full-Time

**EQUANS are recruiting for a Social Value Officer / Community Experience Officer to be based in Belfast. This is a permanent full-time role working 37.5 hours per week. On offer is a salary of between £25,000 and £30,000 depending on experience and benefits package**

**General Overview**

This is a dual role 60% Social Value Officer: 40% Community Experience Officer

**Social Value**:

- To co-ordinate and deliver Social Value outputs on multiple contracts in line with bid commitments and agreed timescales
- To ensure Social Value commitments on all regional projects are effectively and accurately recorded and reported consistent with internal processes.
- To promote SV activity internally and externally to support understanding and buy-in
- To support with content for Bids and Tenders aligned to regional and client objectives and priorities.
- To be a collaboration, open and supportive member of the North Social Value Team

**Community Experience**:

- To provide effective liaison between the Site Team and members of the public affected by our work
- Delivering a consistent service across the Region.

**Key Accountabilities**

**Social Value**:

- Coordinate and facilitate SV delivery, aligned to Covenants (eg EDAC, Care Leavers, Armed Forces), commitments on multiple projects such as site visits, work experience and Equans Engage Workshops
- Support in the development of innovative programmes/workshops to address the needs of stakeholders and partners.
- Attend and promote the company at employment and careers events.
- Maximize internal and external awareness of SV successes (eg Social Media)
- Produce high quality case studies for all SV activity to be used internally and externally.
- Provide current and accurate information to the Social Value Manager aligned to Social Value commitments and identify risks and issues to the Social Value Manager in a timely manner.
- Accurately record all activity on internal trackers and AIMS.
- Produce high quality, accurate reports, aligned to internal requirements and deadlines for multiple projects.
- Support on the production of bid content ensuring commitments are innovative, ambitious yet achievable
- Develop and maintain effective networks with all relevant contacts to ensure the Social Value commitments are delivered in the most effective way.
- Where required, represent the company on local focus groups in association to education, employment and skills developments and opportunities.
- With the support of the Social Value and HR Manager co-ordinate the full recruitment process for trainees, apprentices, and graduates (TAG’s)
- In collaboration with TAG’s, their Mentors and Line Managers, support the Review Process to maximise successful completion study programs.
- Maintain close relationships with all members of the SV Team across the North Region to promote collaboration, partnership working and sharing of good practice
- Delivery against contractual SV commitments on all regional contracts in a creative, inclusive, and cost-effective way thereby raising the standard of operational delivery to our customers and communities.
- Timely and accurate recording to the Social Manager of all SV data and the production of internal and external reports
- Raising and maintaining the profile of SV internally and externally
- Understanding of clients and operational key aims and objectives.
- Maintaining commitment to SV from key stakeholders within the business and externally
- To be responsible with the support of the Social Value Manager for the delivery of agreed Social Value commitments on specific projects in the North.
- With the support of the Social Value Manager identify and develop relationships with key stakeholders and partners to address Social Value commitments aligned to Client strategic objectives and priority groups (e.g. Hard to Reach Groups including Ex-Offenders, NEET, SEND, Ex-Military, BAME, Care Leavers, Women etc)
- To ensure strong relationships are established and maintained internally and externally to support delivery of SV commitments.
- Act as STEM Ambassador (STEM Ambassador Program) and Enterprise Advisor (Careers and Enterprise Company) aligning activity to SV commitments.
- To be responsible for accurate and timely data capture, recording and reporting on specific projects in the North
- To be a collaborative and supportive member of the North Social Value Team to promote excellence and innovation in Social Value delivery across the region

**Customer Experience**:

- To keep all Tenants fully informed as to the programme of events regarding their particular dwelling.
- To regularly visit Tenants to establish and resolve any problems that may arise or have already arisen.
- To work closely with the Client and their representatives (including Housing Department) in ensuring good rel

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