Customer Service Advisor

3 weeks ago

Kingston upon Hull, United Kingdom NE Services Full time

We are currently recruiting for a full time customer service advisor to join our busy team at Savantini. Our brands pride them selves on our ability to provide support/guidance and service to our customers and with many of our customers coming back and ordering with us again looking after every single customer is of upmost importance.

Main duties will include support calls so the ability to be able to speak confidently about products and help make customers make informed decisions on products is an excellent attribute to have.

You will also be taking ownership of our returns process and determining if refunds or replacements are sent and communicating with our customers in a timely manner.

Diligent and organised, you will be managing around 10 different tasks throughout the day including managing reviews, live chat and working through a ticket system so working efficiently and productively is what will make you a success. This is a busy and varied role joining an existing team who love what they do

**What's in it for you?**

**Salary**

Good starting salary of £20,573.00 per year

You will also have an additional discretionary bonus to achieve each month.

**Working Hours**

37.5 hours a week - Monday to Saturday (working 1 every 4 Saturdays)

**Holidays**

We believe you get out of things what you put in. We believe you have to recharge your batteries and creativity. That's why you get 28 days holiday ( pro rata ) with the additional opportunity to purchase 5 more we really believe in work/life balance.

And if that isn't enough, if you're in it for the long haul, we are too. If you get the job, your first day marks your work birthday. Every work birthday after that you get an extra day's holiday for the first 5 years - you could accumulate up to 38 days of recharging.

Career development is of paramount importance to us, so if you show us willing and work ethic we will contribute to your personal development by funding external courses which benefit us both, win win

With a fantastic office culture, staff discount and dress down Fridays - we believe in giving our staff the tools to perform at the upmost best of their ability.

**What's it like at Savantini?**

Like family Every one of us including the office dogs

To join the family, we do have some values that we adhere too
- Strive for more - _we want the best, but we want the best to get better and better
- Evaluate and act - _something need doing? don't wait for somebody else to do it and take ownership
- Deliver on time - _set expectations, then ensure you do everything to meet them.
- Recognise and reward - _feel as though somebody has gone the extra mile, shout about it and celebrate it

**Job Types**: Full-time, Permanent

**Salary**: £20,573.00 per year

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Loyalty bonus
- Performance bonus

Ability to commute/relocate:

- Hull: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Application deadline: 01/03/2023

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