Appointment Coordinator

2 months ago


Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

The Outpatient Appointment Centre provides a focal point for outpatient appointments across the Trust and is responsible for the management of both new and follow up outpatient appointments, clinics and waiting lists.

This is a very busy and demanding area to work. The offices are open between 8.30am and 4.30pm and staff are expected to work on a rota basis to cover these hours.

Working as part of a team of Appointment Apprentices, Administrators and Coordinators, the post holder will manage referrals and the placement of both new and follow up appointments over a range of specialities, co-ordinate clinic amendments, cancellations and set-ups, and confidently liaise with patients over the telephone and via Patient Hub to deal with a variety of queries. The role of Appointment Coordinator will ensure, in line with the Trust’s Access Policy, that patients are treated in a timely and effective manner and support the delivery of patient’s rights to access health services within maximum wait times. The main duties of this job description are explained, however, these will continue to evolve to meet corporate objectives and NHS targets.

Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise

The Appointment Co-ordinator will be responsible for the management of outpatient referrals, waiting lists and clinics. You will need to have excellent communications skills and be able to work in a calm, logical and methodical way. Be able to multi-task whilst dealing with frequent interruptions, whilst always maintaining patient confidentiality. You must be confident, diplomatic and able to work in a busy environment with a pleasant and caring disposition. You will be required to have a good level of education and have some experience and knowledge of the NHS and ideally experienced in the use of the Outpatient Module of the Patient Administration System, E-Referrals, Maxims and Microsoft Word.

Full training will be given on IT systems.

Flexibility and reliability is of extreme importance, as you may be required to cover absences.



  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Have you ever thought of joining a self-motivated, productive team of dedicated people? Interested in an administrative job with a difference? The Outpatient Appointment Centre within the Royal Cornwall Hospital, is looking to appoint a member of staff in its Urgent Referrals Team, working as part of a team of outpatient advisers, the post holder will...


  • Truro, United Kingdom Winners Recruitment Full time

    **Join Our Team and Make a Difference in the Lives of the Elderly!** Are you passionate about supporting the elderly and making a positive impact on their lives? Do you have a keen eye for detail and excellent organizational skills? If so, we have the perfect opportunity for you! Winners Recruitment is proud to be working with a well-established elderly...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    We are looking to appoint an Faster Cancer Diagnosis Project Coordinator who will support the Cancer Service Manager and Cancer Performance Manager with the 28-day Faster diagnosis standard project. Supporting teams with areas for improvement, provide data for service delivery and submissions this will include working with imaging, pathology and endoscopy on...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Have you ever thought of joining a self-motivated, productive team of dedicated people? Interested in an administrative role with a difference? The Clinical Imaging Team provides a focal point for imaging and diagnostic services across the organisation and is responsible for the management of both new and follow up appointments, lists and waiting lists. It...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Have you ever thought of joining a self-motivated, productive team of dedicated people? Interested in an administrative role with a difference? The Clinical Imaging Team provides a focal point for imaging and diagnostic services across the organisation and is responsible for the management of both new and follow up appointments, lists and waiting lists. It...


  • Truro, United Kingdom Network Full time

    Company: Multinational Media Company Reports to: CEO **Job Description**: The Executive Assistant to the CEO will provide high-level administrative support to the CEO of a multinational media company. The role requires a highly organized individual who can manage a complex schedule, communicate effectively with senior management and external stakeholders,...

  • Legal Secretary

    1 month ago


    Truro, United Kingdom Charles French Solicitors Full time

    **Position**: Legal Secretary **Department**: Commercial Property **Job Type**: Full-time **Schedule**:Monday to Friday **Work Location**: In-office, although hybrid/WFH may be considered. We are currently seeking a talented legal secretary to join our commercial property department. **Responsibilities**: - Provide high-level secretarial and...


  • Truro, United Kingdom Rothbridge Investments Full time

    Responsibilities: - Perform clerical duties, including data entry, filing, and organising documents - Answer and direct phone calls with professionalism and excellent phone etiquette - Manage office supplies and inventory, ensuring they are well-stocked - Assist in scheduling appointments and maintaining calendars - Coordinate meetings and conferences,...

  • Electrician

    6 days ago


    Truro, United Kingdom Acorn Recruitment And Training Full time

    This is an exciting opportunity for qualified Electricians to carry out a variety of responsive electrical duties, to conduct EICR tests in mainly social housing properties, and complete light remedials, cover rewires, and board changes. You will need to ensureexcellent quality of work as well as outstanding levels of customer service. The client offers...


  • Truro, United Kingdom Royal Cornwall Hospitals Trust Full time

    Lead on establishing, maintaining and delivering effective arrangements for the induction of new Directors (executive and non-executive) of the Trust and provide advice and support regarding the discharge of their duties. Lead on drafting, implementation and analysis of the annual Board skills survey, reporting to Remuneration and Appointments Committee,...


  • Truro, United Kingdom Carnon Downs Surgery Full time

    Due to upcoming changes Carnon Downs Surgery is looking for a receptionist to join our friendly team (variable hours). This is a fantastic opportunity for a dynamic team player to enjoy a satisfying career in NHS general practice. We are looking for an individual with excellent communication skills who is committed to positive patient support. We pride...


  • Truro, United Kingdom Smith and Reed Recruitment Full time

    If you have previous sales and marketing experience, and you're looking to grow your skills within a passionate, team driven organisation, this could well be the perfect opportunity for you! With excellent company culture and values, driven by the purpose of delivering significant impact and change across Cornwall, this is not a role that comes around very...

  • Programme Team Leader

    2 weeks ago


    Truro, United Kingdom Truro and Penwith College Full time

    Appointment from September 2023 Full Time We are one of the highest performing colleges nationally on all courses at all levels, rated Ofsted ‘Outstanding’. The successful applicant will be responsible for leading a team teaching a range of full and part-time programmes and providing tutorial support to approximately 500 full and part-time students....

  • Receptionist

    2 weeks ago


    Truro, United Kingdom Philip Martin Full time

    **About Us**: Philip Martin Estate Agents are a well-established and highly respected estate agency serving Truro and mid Cornwall for almost 40 years. Our commitment to exceptional customer service, extensive local knowledge, and dedication to excellence has earned us a respected reputation in the industry. We are now seeking a hardworking and organised...


  • Truro, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

    This job offers opportunity to join the Cornwall Partnership NHS Foundation Trust (CPFT) Research Team and work with researchers at the Cornwall Intellectual Disability Equitable Research Centre (CIDER). We are looking for someone to provide senior administration support to the project coordinator on the management of this complex study, which is sponsored...

  • Practice Manager

    2 weeks ago


    Truro, United Kingdom Probus Surgery Full time

    Job summary To manage andcoordinate all aspects of practice functionality, motivating and managingstaff, optimising efficiency and financial performance, ensuring the practiceachieves its long-term strategic objectives in a safe and effective workingenvironment. Through innovative ways of working, lead the team in promotingED&I, SHEF, Quality & CI,...

  • Care Navigator

    7 days ago


    Truro, United Kingdom Kernow Health CIC Full time

    Job summary We are in search of individuals with a strong customer focus and a deep passion for providing top-tier patient care. As a vital member of our Integrated Urgent Care Service team which operates a 24-hour service, your role will involve coordinating patient care services. This includes organising of our Treatment Centres, dispatching...


  • Truro, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

    **Research Team Administrative Assistant**: **Band 4**: **Main area** - Research Administration - **Grade** - Band 4 - **Contract** - Permanent - **Hours** - Full time - 37.5 hours per week - **Job ref** - 201-24-151**Site** - Cider Office, Health and Wellbeing Centre - **Town** - Truro - **Salary** - £25,147 - £27,596 Per annum - **Salary period** -...